SHYMA VINEESH

- Coordinated warehouse activities for accurate inbound and outbound lead times
- Managed inbound and outbound document processing and inspection procedures
- Arranged GCC shipments for cost-effectiveness and minimal transit time
- Monitored and collected shipment statistics for efficient flow of goods
- Ensured efficient and safe processing of supplies, stock, and materials
- Resolved distribution issues promptly to maintain order schedules
- Managed department inboxes for swift responses to queries
- Maintained communication with delivery drivers for timely updates on orders
- Scheduled transportation and managed fleet for meeting customer requirements
- Collaborated with team members to achieve target results
- Maximized customer engagement and satisfaction through excellent service
- Handled customer concerns and escalated major issues to supervisors

• Ensure customer satisfaction, retention and query resolution
• Maintain proper records and documents of daily transactions within KYC compliance
• Helped increase turnover by designing successful and profitable business strategies
• Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results
• Drafted comprehensive monthly reports on sales.

• Branch Operations, team management and business development
• Protected and enhanced company reputation, promoting mission and values in all professional interactions
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment of organizational objectives
• Scheduled weekly projects, anticipating timelines for milestones and completion dates
• Supervised and delegated tasks to employees to meet key productivity targets.

• Demonstrated consistent hard work and dedication to achieve results and improve operations
• Customer creation, satisfaction & retention
• Create and update records ensuring accuracy and validity of information
• Collaborated with team members to achieve target results
• Maximized customer engagement and satisfaction by delivering excellent customer service
• Exceeded goals through effective prioritization and consistent work ethic
• Managed complaints with calm, clear communication and problem-solving.