Sibasankar Panigrahy
Application Support Engineer
Abu Dhabi
Summary
As an Application Support Engineer at ZEEL INFOTECH PRIVATE LIMITED, I contribute to the pre-sales, product management, and deployment of LI monitoring solutions for various telecom operators and regulators. I have extensive experience in project design, competitive analysis, testing, and support, ensuring customer satisfaction and quality standards. I demonstrate excellent multi-tasking abilities and strong customer focus in my role. I am also skilled in root cause analysis and quality control, and I collaborate with cross-functional teams to deliver optimal solutions.
Overview
13
13
years of professional experience
Work History
Application Support Engineer
ZEEL Infotech Pvt Ltd
01.2014 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated technical development stages and provided design support to stakeholders.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Monitored system performance to identify potential issues.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Researched and identified solutions to technical problems.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed and monitored installed systems for highest level of availability.
Desktop Support Engineer
Tikona Digital Networks
08.2011 - 01.2014
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented support interactions for future reference.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
Education
Bachelor of Computer Applications - Computer Engineering
IEC University
Solan, H.P, INDIA08.2018
Skills
- Software Upgrades
- CCNA Certification
- Troubleshooting Network Issues
- Hardware and Software Configuration
- Application testing
- UNIX Shell Scripting
- Database configuration
- Root cause identification
Additional Information
Toll Sets Wireshark Ultraedit and ASN1 Viewer
Timeline
Application Support Engineer
ZEEL Infotech Pvt Ltd
01.2014 - Current
Desktop Support Engineer
Tikona Digital Networks
08.2011 - 01.2014
Bachelor of Computer Applications - Computer Engineering
IEC University
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