Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Sibasankar Panigrahy

Sibasankar Panigrahy

Application Support Engineer
Abu Dhabi

Summary

As an Application Support Engineer at ZEEL INFOTECH PRIVATE LIMITED, I contribute to the pre-sales, product management, and deployment of LI monitoring solutions for various telecom operators and regulators. I have extensive experience in project design, competitive analysis, testing, and support, ensuring customer satisfaction and quality standards. I demonstrate excellent multi-tasking abilities and strong customer focus in my role. I am also skilled in root cause analysis and quality control, and I collaborate with cross-functional teams to deliver optimal solutions.

Overview

13
13
years of professional experience

Work History

Application Support Engineer

ZEEL Infotech Pvt Ltd
01.2014 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Communicated technical development stages and provided design support to stakeholders.
  • Strengthened client relationships through effective communication and prompt resolution of concerns.
  • Monitored system performance to identify potential issues.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Researched and identified solutions to technical problems.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Managed and monitored installed systems for highest level of availability.

Desktop Support Engineer

Tikona Digital Networks
08.2011 - 01.2014
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Documented support interactions for future reference.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.

Education

Bachelor of Computer Applications - Computer Engineering

IEC University
Solan, H.P, INDIA
08.2018

Skills

  • Software Upgrades
  • CCNA Certification
  • Troubleshooting Network Issues
  • Hardware and Software Configuration
  • Application testing
  • UNIX Shell Scripting
  • Database configuration
  • Root cause identification

Additional Information

Toll Sets Wireshark Ultraedit and ASN1 Viewer

Timeline

Application Support Engineer

ZEEL Infotech Pvt Ltd
01.2014 - Current

Desktop Support Engineer

Tikona Digital Networks
08.2011 - 01.2014

Bachelor of Computer Applications - Computer Engineering

IEC University
Sibasankar PanigrahyApplication Support Engineer