Siddhant Baniya
Dubai
Summary
Motivated Person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure a good position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Assistant Waiter
FIVE HOTELS AND RESORTS
05.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Proven ability to develop and implement creative solutions to complex problems.
Intern
Ratna Hotel
01.2022 - 07.2022
- Completed research, compiled data, and assisted in timely reporting.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
- Explored new technologies and approaches to streamline processes.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
Education
Bachelors In Hotel Management - Hotel Management
South Asian School of Tourism And Hotel Management
Biratnagar, Nepal07.2024
Higher Secondary Education - Business Management
Ideal College
Kathmandu, Nepal2019
School Leaving Certificate -
Ideal English Higher Secondary School
Kathmandu, Nepal2016
Skills
- Patience and Empathy
- Hospitality service expertise
- High Energy and Stamina
- Strong Work Ethic
- Cool Under Pressure
- Relationship Building
- Problem-Solving
- Upselling and Cross Selling
- Professional Appearance
- Quick Decision Making
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Nepali
Bilingual or Proficient (C2)
Timeline
Assistant Waiter
FIVE HOTELS AND RESORTS
05.2023 - Current
Intern
Ratna Hotel
01.2022 - 07.2022
Bachelors In Hotel Management - Hotel Management
South Asian School of Tourism And Hotel Management
Higher Secondary Education - Business Management
Ideal College
School Leaving Certificate -
Ideal English Higher Secondary School
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