Microsoft office suite
Siddharth Mishra
Butler
Abu Dhabi
Summary
I always had a dream of becoming part of the hospitality industry. This urge thriving in me to contribute most significantly, kept me moving. I am purely professional as a guest, and staff satisfaction comes under my top priorities. I have brushed all the true luxurious customer service and TAJ luxury service by working with the world-renowned chain hotel. Since I have worked with some private households, I am perfect at dealing with VVIP royal clients with utmost delicacy. I am sporty, punctual, amiable, and good at situation handling with ease and a warm smile is my signature service. Now contributing to my best self as a hotelier has become my self-actualization need. So, I am looking forward to using all their expertise and knowledge to offer a global vision that I believe will contribute to companies thriving future. Key Strengths Process Centric Approach Managing through difficult situations Customer Centric Approach Punctuality Process analysis Knowledge of Opera, InfoGenesis & Shawman POS. Believe in taking full responsibility & ownership of task given.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Palace Butler
UNHWI
Abu Dhabi
07.2022 - Current
- Handling all the food and beverage request and communicating with food & beverage , also supervising the standard of service
- Arranging the convoy by communicating with transport department and security
- Handling all the bookings of Restaurants, Cinema and other activities domestic and International
- Keeping the wardrobe arranged as per principal preference
- Always focused on three points Safety, Security & Privacy
- Arranging all the items as per principal preference on Royal Jet & yacht during travel
- Preparing, finalizing and presenting to principal the travel itinerary after discussing the travel agenda
- First point of contact for any guest of Principal
- Assisted clients with physical therapy exercises.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided assistance with medication management.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
House Manager
UNHWI
07.2021 - 06.2022
- Handling staff administration
- Provide oversight of all household activities assuring timely and high-quality completion of all
- Supervise the work of contractors, service people, artisans, and all other household and non- household employees assuring the best quality of work, and adherence to all household standards and expectations
- Provide leadership and good example of the utmost in professional service standards, Train both by example, and through tutoring to any and all household employees
- Accept and accomplish special assignments as chartered by employer, suggest action plans (when requested) to accomplish goals of employer
- Receive at door, and telephone and refer as appropriate, also Look after all guests
- Orchestration of fine dining experiences, Arrange for entertainments, and social activities as
- Requested, see to all details of moving of house
- Know and understand when out of your depth, and arrange for consultation and advice when needed
- Keep running records of all household expenses and compare to approved budget, Maintain household checking and petty cash accounts
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Head Butler
UNHWI
Tashkent
08.2020 - 06.2021
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Developed and implemented activities to improve clients' quality of life.
- Identified needs and coordinated plans for travel and out-of-town functions.
Butler
Taj palace hotel
new
07.2018 - 07.2020
- Handles guest checks and vouchers effectively and efficiently.
- Coordinates with other departments to accomplish guests request and needs.
- Plans and prepares requisition systematically for food and beverage supplies and arranges its pickups and organized stores.
- Log down all important entries in to the log book for reference and information.
- Ensures employee compliances with grooming and hygiene standards.
- Mans the butler’s service desk and work Station.
- To answer the phone within three rings, with the appropriate phraseology.
- Maintain files, records, and documents scheduled manually as well as on computer.
- Attending calls & maintaining records on Opera.
- Coordination with concierge team and sales members for guest request whenever required.
- Coordination with different departments for guest request like with IRD (In-room Dining), front office, as well as restaurants.
- Arranging conferences and meetings for guest.
- Handling housekeeping boys on day to day basis, Security Services for all guest room.
- Maintaining first aid box.
- Handling reception guest & associate calls in club lounge.
- Club lounge Servers take food and beverage orders from customers.
- Deliver written requests to the kitchen for preparation.
- Carry items to the table in the proper order.
- Help the bus staff as needed with the removal of finished plates.
- Refill drinks and collect payment when the meal is over.
- Providing resolution by connecting with the lounge management.
- Following up the on previous issues users had mentioned.
- Providing seamless food ordering experience and support.
- Academic & Professional Education History
- MBA (hospitality & Management) from Himalayan Garhwal University 2021 (ATTESTED UAE MOFA)
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Provided assistance with medication management.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Laundry Valet
Taj Palace hotel
New Delhi
03.2016 - 05.2018
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
DIPLOMA - Food Services Management
06.2016 - 07.2018
MBA - Master in Hospitality & Business
05.2019 - 12.2021
Skills
Activities scheduling
Inventory replenishment
Training and Development
Employee scheduling
Quality service
Operation management
Event oversight
Written/Verbal Communication
Superior verbal skills
Additional Information
- UAE driving license No: 288870
Software
Opera hotel software database
Property management system PMS
Interests
Snooker
Walking
Timeline
Palace Butler - UNHWI
07.2022 - Current
House Manager - UNHWI
07.2021 - 06.2022
Head Butler - UNHWI
08.2020 - 06.2021
Himalayan Garhwal University - MBA, Master in Hospitality & Business
05.2019 - 12.2021
Butler - Taj palace hotel
07.2018 - 07.2020
Tata Apprenticeship Program - DIPLOMA, Food Services Management
06.2016 - 07.2018
Laundry Valet - Taj Palace hotel
03.2016 - 05.2018