Sabre
Siddhi Gajinkar
Team Manager/Training Manager
Abudhabi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Operations Team Manager
Tenants Choice
Abudhabi
04.2023 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Guest Service Agent
Etihad Airways
Abudhabi
11.2021 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Work Place Trainer
Dubai Holidays
Dubai
02.2021 - 11.2022
- Coordinated technical training and personal development classes for staff members.
- Delivered new employee onboarding and training sessions via Software.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Selected and assigned instructors to conduct specific training programs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Tested all training software and hardware prior to commencing training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed all exempt employee coaching, training, and performance improvement actions.
Subject Matter Expert
Wipro(Singapore Airlines)
Mumbai
04.2018 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
Diploma In International Tourism -
Eduglobe
MumbaiBachelor Of Commerce - Commerce
G.M.E.S High School
Mumbai 06.2015 - 03.2018
IATA -
Eduglobe
MumbaiSkills
Risk management
Software
Amadeus
Galileo
Certification
Train The Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Operations Team Manager
Tenants Choice
04.2023 - Current
Train The Trainer
02-2023
Senior Guest Service Agent
Etihad Airways
11.2021 - 04.2023
Work Place Trainer
Dubai Holidays
02.2021 - 11.2022
Subject Matter Expert
Wipro(Singapore Airlines)
04.2018 - 02.2021
Bachelor Of Commerce - Commerce
G.M.E.S High School
06.2015 - 03.2018
Diploma In International Tourism -
Eduglobe
IATA -
Eduglobe
Similar Profiles
Param RoychoudhuryParam Roychoudhury
Zumba Instructor at Roxbury Tenants of HarvardZumba Instructor at Roxbury Tenants of Harvard
Alex Drumm JrAlex Drumm Jr
Program Coordinator for Change Creators at Castle Square Tenants OrganizationProgram Coordinator for Change Creators at Castle Square Tenants Organization
Karen KomatsuKaren Komatsu
Legal Intern at Tenants Law FirmLegal Intern at Tenants Law Firm