Sabre
Siddhi Gajinkar
Team Manager/Training Manager
Abudhabi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Operations Team Manager
Tenants Choice
Abudhabi
04.2023 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Guest Service Agent
Etihad Airways
Abudhabi
11.2021 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Work Place Trainer
Dubai Holidays
Dubai
02.2021 - 11.2022
- Coordinated technical training and personal development classes for staff members.
- Delivered new employee onboarding and training sessions via Software.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Selected and assigned instructors to conduct specific training programs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Tested all training software and hardware prior to commencing training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed all exempt employee coaching, training, and performance improvement actions.
Subject Matter Expert
Wipro(Singapore Airlines)
Mumbai
04.2018 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
Diploma In International Tourism -
Eduglobe
MumbaiBachelor Of Commerce - Commerce
G.M.E.S High School
Mumbai 06.2015 - 03.2018
IATA -
Eduglobe
MumbaiSkills
Risk management
Employee relations and conflict resolution
Staff Management
Report generation
Operations management
Training and Development
Teamwork and Collaboration
Problem-Solving
Multitasking Abilities
Software
Amadeus
Galileo
Certification
Train The Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Operations Team Manager
Tenants Choice
04.2023 - Current
Train The Trainer
02-2023
Senior Guest Service Agent
Etihad Airways
11.2021 - 04.2023
Work Place Trainer
Dubai Holidays
02.2021 - 11.2022
Subject Matter Expert
Wipro(Singapore Airlines)
04.2018 - 02.2021
Bachelor Of Commerce - Commerce
G.M.E.S High School
06.2015 - 03.2018
Diploma In International Tourism -
Eduglobe
IATA -
Eduglobe