SIDHARTH S KUMAR
DUBAI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Relations Manager
R.V Constructions Pvt. Ltd
01.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Managed branch sales, customer service, finances and recordkeeping.
- Trained other employees in customer service, food safety, and performance requirements.
Business Development Officer
Blueberry Travel and Tours Pvt Ltd
06.2018 - 12.2021
- Developing and executing company marketing strategies
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Creating and implementing new training initiatives
- Expanded market share by conducting comprehensive market research and competitor analysis.
- Executing Customer Retention Programs
- Produced training and supportive materials tailored to organizational needs.
- Engaged professionals in industry-specific knowledge, techniques and methodologies.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Investigated needs of and threats to organizations in various industries.
Business Development Associate
Think & Learn Pvt. Ltd, Byju
06.2017 - 06.2018
- Business Development Sales and Marketing
- B2B Relationship Manager
- Team Building and allocation of resources at multiple Indian cities.
- Achieved high levels of client satisfaction by analysing requirements and customising solutions to meet client needs.
- Coached team to build client relationships and exceed sales targets.
- Influenced key decision-making and established trust with stakeholders.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Education
Masters - Political Science
Indira Gandhi National Open University
India 06.2021 - 03.2023
B.Tech - Electrical and Electronics Engineering
Albertian Institute of Science & Technology, AISAT
India 03.2013 - 06.2017
Skills
- Leadership
- Time and resource management
- Problem Solving and Decision Making
- Adaptability and Resilience
- Good presentation skills
- Communication skills; Written and Oral
- Strategic planning
- Best practices management
- Project Planning
- Design process tool methodology
- Employee Management
- Cost Control
- Cost estimates
- Policy making
- Project Management
- Customer Surveys
- Process Improvement
- Decision-Making
- Conflict Management
- Strategic Thinking
- Customer Relationship Management
- Customer Needs Assessment
- Customer Service
- Team Member Training
- Training and mentoring
- Customer Complaints Escalation
- Business Development
- Schedule Management
- Problem-Solving
- Team Management
- Attention to Detail
- Brand Management
- Emergency Response
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Hindi
Advanced
Timeline
Customer Relations Manager
R.V Constructions Pvt. Ltd
01.2022 - 12.2023
Masters - Political Science
Indira Gandhi National Open University
06.2021 - 03.2023
Business Development Officer
Blueberry Travel and Tours Pvt Ltd
06.2018 - 12.2021
Business Development Associate
Think & Learn Pvt. Ltd, Byju
06.2017 - 06.2018
B.Tech - Electrical and Electronics Engineering
Albertian Institute of Science & Technology, AISAT
03.2013 - 06.2017
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