SIDHARTH S KUMAR
DUBAI
Summary
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration.
Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
KSJ Shipping LLC
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Customer Relations Manager
R.V Constructions Pvt. Ltd
01.2022 - 06.2024
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
- Championed improvements in after-sales support services that led to higher levels of referral business from satisfied clients over time.
Business Development Officer
Blueberry Travel and Tours Pvt Ltd
06.2018 - 12.2022
- Developing and executing company marketing strategies
- Creating and implementing new training initiatives
- Executing Customer Retention Programs
- Produced training and supportive materials tailored to organizational needs.
- Engaged professionals in industry-specific knowledge, techniques and methodologies.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Investigated needs of and threats to organizations in various industries.
Business Development Associate
Think & Learn Pvt. Ltd.
06.2017 - 06.2018
- Business Development Sales and Marketing
- B2B Relationship Manager
- Team Building and allocation of resources at multiple Indian cities.
- Achieved high levels of client satisfaction by analysing requirements and customising solutions to meet client needs.
- Coached team to build client relationships and exceed sales targets.
- Influenced key decision-making and established trust with stakeholders.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
Education
Masters - Political Science
Indira Gandhi National Open University
B.Tech - Electrical and Electronics Engineering
Albertian Institute of Science & Technology, AISAT
Skills
- Leadership
- Time and resource management
- Problem Solving and Decision Making
- Relationship management
- Adaptability and Resilience
- Good presentation skills
- Communication skills; Written and Oral
- Strategic planning
- Employee Management
- Strong work ethics
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Hindi
Advanced
Arabic
Beginner (A1)
Sanskrit
Beginner (A1)
Timeline
Customer Service Executive
KSJ Shipping LLC
06.2024 - Current
Customer Relations Manager
R.V Constructions Pvt. Ltd
01.2022 - 06.2024
Business Development Officer
Blueberry Travel and Tours Pvt Ltd
06.2018 - 12.2022
Business Development Associate
Think & Learn Pvt. Ltd.
06.2017 - 06.2018
B.Tech - Electrical and Electronics Engineering
Albertian Institute of Science & Technology, AISAT
Masters - Political Science
Indira Gandhi National Open University
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