SIDHEEKUL AKBAR MUNDIYAM CHALIL
RETAIL SALES TRAINER
DUBAI
Summary
Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over [Number] years of superior [Type] industry performance. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
RETAIL SALES TRAINER
ADNOC DISTRIBUTION
DUBAI
07.2018 - Current
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
TRAINING COORDINATOR
MARKAZ IHRAM
KOZHIKODE
02.2012 - 05.2018
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Worked with central management to identify, plan, align, and address training needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Created and maintained detailed training records and reports for management review.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Sales Associate
ACE MOTORS
KOZHIKODE
06.2009 - 04.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Arts - ECONOMICS
CALICUT UNIVERCITY
KOZHIKODE 06.2006 - 04.2009
Skills
New hire retention
Sales team development
Training program creation
Training documentation
Training program development
Training material development
Workshop coordination
Employee training
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
[Area of certification] Training - [Timeframe]
Timeline
RETAIL SALES TRAINER
ADNOC DISTRIBUTION
07.2018 - Current
TRAINING COORDINATOR
MARKAZ IHRAM
02.2012 - 05.2018
Sales Associate
ACE MOTORS
06.2009 - 04.2012
Bachelor of Arts - ECONOMICS
CALICUT UNIVERCITY
06.2006 - 04.2009