Sidi Mohamed Dali Ali
Customer service
Dubai
Summary
Dedicated Customer Service Representative with over four years of experience in wellness, transportation, and retail sectors. Proven ability to enhance customer satisfaction, achieving a 20% improvement at BioHome Wellness & Hygiene and a 30% sales increase at SNTF. Fluent in English, French, and Arabic, with strong PC skills in Microsoft Word and Excel. Skilled in delivering high-quality service experiences and resolving inquiries efficiently dept at working in a shift environment
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Service Representative
BioHome Wellness & Hygiene
02.2023 - Current
- Delivered high-quality customer service, driving a 20% increase in customer satisfaction by consistently exceeding service expectations.
- Resolved 95% of customer inquiries on the first interaction, showcasing strong problem-solving skills and commitment to customer care.
- Efficiently processed over 500 customer orders monthly using Microsoft Word and other Windows-based tools, ensuring accuracy and timely fulfillment.
Ticket Agent
Societe Nationale de Transport Ferroviaire (SNTF)
11.2021 - 12.2022
- Promoted ticket sales by highlighting the benefits of train services, leading to increased customer acquisition.
- Promoted ticket sales through dedicated customer-facing interactions, resulting in a 30% increase in transactions.
- Delivered customer service that reduced complaint rates by 10%, ensuring consistent customer satisfaction.
Sales Associate
Eleganza d’Italia
09.2019 - 08.2021
- Increased sales by 25% through consistent and focused customer interactions.
- Utilized omnichannel marketing strategies to share fashion trends and promotions, enhancing customer engagement.
Education
BAC - electrical engineering
IBN SAAD HIGHT SCHOOL
01.2019
Steward - undefined
FLY RAFAHIYAT EL WOUROUD BLIDAIVERSITY
01.2018
Skills
Customer Service
Timeline
Customer Service Representative
BioHome Wellness & Hygiene
02.2023 - Current
Ticket Agent
Societe Nationale de Transport Ferroviaire (SNTF)
11.2021 - 12.2022
Sales Associate
Eleganza d’Italia
09.2019 - 08.2021
Steward - undefined
FLY RAFAHIYAT EL WOUROUD BLIDAIVERSITY
BAC - electrical engineering
IBN SAAD HIGHT SCHOOL
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