Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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SIDRA RAFIQUE

SIDRA RAFIQUE

DUBAI,UAE

Summary

Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Customer service executive

TADBEER ( HOUSEKEEPING CO)
Dubai, UAE
12.2018 - Current
  • Prioritized tasks effectively to ensure minimal wait times during peak hours
  • Utilized CRM software to streamline complaint handling processes efficiently.
  • Trained new staff to maintain consistency in service delivery.
  • Resolved complaints through proactive problem-solving and detailed analysis.
  • Delivered multilingual support in Arabic and English (languages).
  • Improved team morale by organizing regular team-building activities,

Sales consultant

TOHAMA TRAVEL TOURISM
DUBAI, UAE
01.2017 - 12.2018
  • Deliver excellent customer service follow the sales process in order to maximize sales understand features and benefits of all company product lines.
  • Adhere to promotional marketing offers manage till-stocks achieve individual KPI,s/target
  • Fully investigate over and shorts (differences) and report
  • Adhere to company and location policy and procedure, including Audit, Risk, Health and Safety, Security and customer service.
  • Listened to customer problems, objections and concerns, offering tailored solutions.

Customer service representative

EMRILL LLC
DUBAI, UAE
03.2015 - 12.2016
  • Assisted customers in making informed decisions by providing detailed product information.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Facilitated customer loyalty programmers to enhance customer retention
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Receptionist

MOVENPICK HOTEL AND RESORT
ISLAMABAD, PAK
01.2014 - 01.2015
  • Streamlined checkin procedure by efficiently handling guest documents.
  • Maintained clean and organized reception area, creating a welcoming atmosphere.
  • Managed room availability charts to ensure zero overbooking
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Reduced wait times with high-speed processing of reservations,
  • Organized guest transport to support smooth airport transfers.

Education

MASTER - ARTS

HAZARA UNIVERSITY
PAK
01.2013 - 01.2015

Diploma - TRAVEL AND TOURISM

The International Air Transport Association
UAE
01.2017 - 12.2017

Master of Arts - ARTS

HAZARA UNIVERSITY
PAK
01.2013 - 01.2015

Skills


  • Customer service
  • MS Office
  • Problem-solving
  • Team building
  • ERP and CRM Executive
  • Leadership
  • Time Management
  • Order processing
  • Problem solver
  • Communication skills

Languages

English
Native
Arabic
Native
Urdu
Native
HINDI
Native

Certification

DEPLOMA IN TRAVEL AND TOURISM

UAE DRIVING LINCENCE

Timeline

Customer service executive

TADBEER ( HOUSEKEEPING CO)
12.2018 - Current

Sales consultant

TOHAMA TRAVEL TOURISM
01.2017 - 12.2018

Diploma - TRAVEL AND TOURISM

The International Air Transport Association
01.2017 - 12.2017

Customer service representative

EMRILL LLC
03.2015 - 12.2016

Receptionist

MOVENPICK HOTEL AND RESORT
01.2014 - 01.2015

MASTER - ARTS

HAZARA UNIVERSITY
01.2013 - 01.2015

Master of Arts - ARTS

HAZARA UNIVERSITY
01.2013 - 01.2015

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SIDRA RAFIQUE