Summary
Overview
Work History
Education
Skills
Timeline
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Sihame Mabrouk

Customer Service And TeleSales
Dubai,UAE

Summary

Enthusiastic and passionate Trilingual Customer oriented with excellent communication and interpersonal skills with a major experience in international Aviation industry and a proven record of Target achievement. My core strengths are in hard working, improving my scientific knowledge & selling skills while building a very good relationship with customers as well as excellent relation with my management and colleagues.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Flight Attendant

Fly Emirates
Dubai
08.2014 - 01.2019
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Managing sales and Duty Free stocks on board with special focus on targeted onboard products
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Telesales Representative

Perfect link
Casablanca, Morocco
02.2013 - 06.2014
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Recorded contact information of customers and potential customers in internal database.
  • Assisted with training and orientation of new employees.

Education

Idris Al Harti High School

Bachelor Degree -

Hassan II University Casablanca

Skills

    Verbal and written communication

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Timeline

Flight Attendant

Fly Emirates
08.2014 - 01.2019

Telesales Representative

Perfect link
02.2013 - 06.2014

Idris Al Harti High School

Bachelor Degree -

Hassan II University Casablanca

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Sihame MabroukCustomer Service And TeleSales