Sihem Abed
Dubai
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills.
Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Transonictec
02.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Developed data entry policies and procedures in compliance with company standards
- Verified accuracy of data entered into system to produce error-free reports
Sales Marketer
Bhip Global
09.2022 - Current
- Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies.
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Tracked sales data to understand current trends and proactively capitalize on emerging opportunities.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Handled over [50] outbound sales calls per day to connect with cold and warm leads and promote products offers
Filing Clerk
Gsm Medical Center
08.2021 - 09.2022
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Maintained physical and computer-based filing systems.
- Assisted with document scanning and imaging projects to support accurate file back-up
- Followed security protocols to protect sensitive and proprietary information.
Receptionist
Medical Clinic
01.2014 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints
Receptionist Trainee
Medical Clinic
12.2012 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Organized, maintained and updated information in computer databases
- Operated multi-line telephone system to answer and direct high volume of calls
Education
MBA - Management
Professional Institut
Setif07.2002
High School Diploma -
University Farhat Abbas
Setif06.1999
Skills
- Professional and mature
- Proofreading
- Patient charting
- Maintains confidentiality
- Office administration
- Independent worker
- [90] WPM typing speed
Hobbies&interests
- Fitness And Aerobic: These activities demonstrate my teamwork skills, physical fitness, and ability to work under pressure.
- Traveling: Passionate about exploring new cultures and have visited few countries in the past 5 years. These experiences have developed my problem-solving skills, adaptability, and ability to communicate effectively with people from diverse backgrounds. Additionally, I have documented my travels through photography and writing, showcasing my creativity and attention to detail.
- Cooking and baking: Experiment with new recipes and techniques in my spare time, showcasing my passion for learning and attention to detail. This hobby also demonstrates my ability to follow instructions, adapt to changing circumstances, and work well under pressure.
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Data Entry Clerk
Transonictec
02.2023 - Current
Sales Marketer
Bhip Global
09.2022 - Current
Filing Clerk
Gsm Medical Center
08.2021 - 09.2022
Receptionist
Medical Clinic
01.2014 - 05.2020
Receptionist Trainee
Medical Clinic
12.2012 - 12.2013
MBA - Management
Professional Institut
High School Diploma -
University Farhat Abbas
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