Sijith Payyapully
Dubai
Summary
Results-driven professional with over 15 years of experience in strategic sales, marketing, and business development within the travel industry across the UAE and India. Adept at identifying areas for improvement, optimizing operations, and implementing innovative solutions to enhance business performance. Proven ability to establish and maintain key client relationships, drive revenue growth, and deliver exceptional customer service.
Overview
24
24
years of professional experience
Work History
Senior Customer Support Executive
Emquest – Emirates Group
09.2018 - Current
- Identify system deficiencies and recommend enhancements to improve operational efficiency and user experience
- Provide technical support via phone and direct engagement, ensuring prompt issue resolution and customer satisfaction
- Maintain and update user databases and agency accounting tables to ensure correct billing and security compliance
- Collaborate with IATA-BSP to onboard new agents for ticketing and compliance with Carrier Identification Plates
- Conduct market analysis, competitor activity tracking, and recommend strategic actions to drive segment growth
- Deliver personalized training sessions for travel agents, franchise staff, and airline employees on system functionalities and market fares
- Perform in-depth testing of new products and software enhancements, providing detailed reports to management
Senior Travel Consultant
Dnata/HRG Contact Centre
07.2012 - 08.2018
- Managed corporate travel for General Electric (GE) with a TMS adoption rate exceeding 90%
- Provided expert consultation on complex itineraries while optimizing costs and ensuring customer satisfaction
- Maintained a customer service quality score of over 95%, exceeding performance benchmarks
- Specialized in Global Distribution Systems (GDS) such as Sabre and Amadeus, along with backend tools like PROTAS
- Conducted on-the-job training for colleagues to enhance GDS skills and supplier relationship management
Senior Consultant
Carlson Wagonlit Travel
06.2007 - 07.2012
- Spearheaded sales and profitability strategies for airline ticketing and holiday packages
- Managed key corporate accounts, including JP Morgan Chase, AE Com Middle East, ADCB Macquarie, and Nabors Drilling International
- Developed long-term client relationships and ensured high-quality service delivery
- Negotiated supplier contracts to maximize profitability and improve service offerings
- Led a sales team, optimizing workflow efficiency and customer engagement
Senior Consultant
Orient Travel & Tourism Agency
05.2007 - 01.2010
- Delivered high-quality travel consultation services to corporate clients
- Maintained strong relationships with suppliers to ensure competitive pricing and seamless travel arrangements
- Provided detailed travel solutions, including air ticketing, hotel bookings, and ground transportation
- Managed key accounts such as Kellogg Brown & Root (KBR), Belhasa Six Constructions, and Dubai Electricity & Water Authority
Counter Supervisor
Akbar Travels of India
05.2002 - 04.2007
- Supervised daily branch operations, office administration, and marketing strategies
- Developed and maintained corporate client relationships, ensuring exceptional service delivery
- Conducted training for junior staff on ticketing systems and customer service best practices
Reservation & Sales Agent
Gulf Travel and Tourism Agency
02.2001 - 01.2002
- Processed travel documents and airline ticketing for corporate and individual clients
- Managed complex itineraries and optimized travel plans for cost-effectiveness
- Maintained and updated fare sheets, providing clients with the best available rates
Education
Bachelor of Commerce (B.Com) -
Calicut University
01.1998
Sabre & Galileo Basic and Advanced Functionality Certification -
Amadeus Basic Reservation Certification -
IATA-FIATA Cargo Introductory Course -
01.2000
IATA UFTAA Standard -
01.1999
Skills
- MS Office Suite
- Sabre
- Amadeus
- Galileo
- GDS platforms
- PROTAS
- Email Applications
- Internet Applications
- Outlook
Languages
English (Fluent)
Hindi (Fluent)
Malayalam (Fluent)
Tamil (Conversational)
Personal Information
- Passport Number: Z5440536
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Customer Support Executive
Emquest – Emirates Group
09.2018 - Current
Senior Travel Consultant
Dnata/HRG Contact Centre
07.2012 - 08.2018
Senior Consultant
Carlson Wagonlit Travel
06.2007 - 07.2012
Senior Consultant
Orient Travel & Tourism Agency
05.2007 - 01.2010
Counter Supervisor
Akbar Travels of India
05.2002 - 04.2007
Reservation & Sales Agent
Gulf Travel and Tourism Agency
02.2001 - 01.2002
Sabre & Galileo Basic and Advanced Functionality Certification -
IATA-FIATA Cargo Introductory Course -
IATA UFTAA Standard -
Bachelor of Commerce (B.Com) -
Calicut University
Amadeus Basic Reservation Certification -
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