- Documenting all support interactions, troubleshooting steps, and resolutions.
- Providing assistance to customers or clients who encounter issues with electronic security systems. This includes troubleshooting over the phone, via email, or through remote access tools.
- Diagnosing and resolving technical issues related to electronic security systems, such as CCTV cameras, access control systems, alarm systems, etc.
- Installation of electronic security systems, including providing guidance on wiring, configuring settings, and ensuring proper setup.
- Oversee the installation process to ensure adherence to the survey plan and quality standards.
- Maintain, troubleshoot repair, and administer local area network (LAN)
- Travelling across UAE for on-site support.
- Experience with high value clients :
➢ Ministry of Interior, Abu Dhabi Police, Alain Police, Dubai Police, Sharjah Police, Ajman Police, Umm Al Quwain Police, Ras Al Khaimah.
Police, Fujairah police, Department of transport, ADDC, Municipality, SAAED, Tatweer, Alrowad related to certain projects.
- Worked with Shashat Electronic Manufacturing Ltd :
➢ Installation of Advertisement Boards & Video walls.