Sijy Thomas

• Own and execute sales strategy for Cybersecurity, Cloud, and Digital Infrastructure across enterprise and mid-market accounts
• Drive new business development and revenue growth, managing complex, multi-stakeholder sales cycles end to end
• Build and manage strong sales pipeline, including forecasting, budgeting, and target achievement
• Engage C-suite executives, CIOs, and CISOs to position value-led, risk-aligned technology solutions
• Develop and expand key and strategic customer accounts, ensuring long-term value and retention
• Manage RFPs, RFQs, and commercial negotiations, leading to successful deal closures
• Collaborate with vendors, channel partners, and internal teams to deliver tailored solutions
• Track market trends and customer insights to refine go-to-market and account strategies
• Maintain strong customer relationships with focus on long-term value, retention, and customer success
• Domain: Sales

Conduct comprehensive market research by utilizing trade directories and various sources to compile lists of potential client businesses.

• Initiate visits to both current and potential client businesses to establish and capitalize on sales opportunities.
• Evaluate clients' needs and effectively communicate how offered goods and services align with those needs.
• Efficiently coordinate timely delivery of goods, oversee equipment installation, and ensure seamless provision of services.
• Collaborating with pre-sales, technical, and post-sales teams to ensure client satisfaction and successful implementation of solutions.
• Deliver comprehensive reports on sales achievements to sales management, along with assessments of marketability of ICT products and services.
• Engage in diligent post-sales follow-ups to ascertain client satisfaction with ICT products and services, promptly addressing any concerns or facilitating modifications as needed.
• Stay current with industry trends and emerging technologies, actively integrating newfound knowledge into sales strategies.
• Maintain and submit records of business expenses that are incurred in course of project, including preparing sales reports
• Providing sales information to sales management about marketability of ICT products and services
• Providing insights to company on product/service improvements and enhancements.
• Providing quotations and negotiating terms of credit, as well as completing contracts and recording orders
• Contributing to development of sales and marketing strategies based on market insights.
• Domain: Sales

• Building and maintaining long-term relationships with clients
• Understanding the client's evolving needs and adapting solutions accordingly.
• Conduct thorough consultations with clients to understand their specific IT infrastructure requirements and business objectives.
• Develop customized solutions aligned with client requirements in collaboration with technical teams.
• Manage a portfolio of client accounts, overseeing their IT infrastructure services and ensuring their satisfaction.
• Overseeing all aspects of client accounts, including sales, service delivery, and support. Managing client contracts, agreements, and service level agreements (SLAs)
• Proactively identify opportunities for service enhancement and upselling of relevant solutions.
• Providing sales management with information on sales made and marketability of ICT products and services.
• Analyze IT sales performance on a quarterly and annual basis, comparing it with targets and previous years' figures.
• Serving as the primary point of contact for clients, handling inquiries, concerns, and requests in a timely manner.
• Developing and managing customer advocacy programs, including case studies, testimonials, and referrals.
• Domain: Sales

• Identify potential clients through market research, online platforms, industry events, and referrals.
• Generate leads by reaching out to prospects through emails, calls, and networking.
• Communicate with potential clients to understand their IT needs, challenges, and objectives.
• Contacting and qualifying leads to determine their level of interest and potential fit for the company's products or services.
• Conduct initial meetings or presentations to introduce the company's IT solutions
• Gain a deep understanding of the company's IT products and services, as well as their features, benefits, and competitive advantages.
• Create and customize proposals that outline the recommended IT solutions, including pricing, terms, and deliverables.
• Provide accurate and competitive price quotations to clients.
• Engage in negotiations to secure contracts while ensuring profitability and client satisfaction.
• Maintaining accurate records of sales activities, lead generation efforts, and client interactions.
• Responding to client inquiries, addressing their concerns, and providing information as needed.
• Actively participating in training programs and workshops to enhance sales skills and product knowledge.
• Providing feedback on sales strategies and processes to help improve overall sales performance.
• Domain: Sales

• Handling two territories identify new opportunities and pursue the leads with the object of getting at least three new projects within a period of five months.
• Leading, mentoring & monitoring the performance of the team to ensure efficiency in process, operations, meeting of individual & group targets.
• Always tried to ensure delivery of proposals to client before date and time.
• Analysing the reasons in the cases of unsuccessful tenders
• Conducted events by participating around 100 clients from different parts of the state to make an aware on the company profile.
• Domain: Sales

• Took a major role in establishing a new branch in London.
• Analyzed different strategies in developing the brand image of the firm by finding out the weak points.
• Training and development of junior staff in the department.
• Maintaining the customer satisfaction by making sure the staff provide excellent hospitality.
• Domain: Marketing

• Handle transactions and answer customer queries
• Decipher customer needs and offer the best solution based on proper company policies
• Effectively communicate ideas, suggestions and answers
• Refer customers to people who specialize with the type of problem or query they present
• Complete complex money-related transactions
• Offer upgrades and new banking services or products
• Domain: Customer Support