Silas Injere
Dubai
Summary
Accomplished Head Waiter at Tribes Restaurant, adept in guest relations management and high-volume dining. Demonstrated expertise in menu memorization and customer service management, enhancing dining experiences and fostering a culture of continuous improvement. Skilled in complaint handling, significantly contributing to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Head Waiter
Tribes Restaurant
11.2019 - 12.2023
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
Waiter
Pullman Hotel
03.2016 - 08.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Assistant Waiter
Safari Park Hotel
02.2012 - 12.2015
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
Education
Diploma In Hospitality Management - Hospitality
Utalii College
Nairobi, Kenya 12.2011
Kenya Certificate Of Secondary Education - Secondary Education
Olympic High School
Nairobi, Kenya 11.2009
Skills
- Menu Memorization
- Guest Relations Management
- Menu presentation
- High-volume dining
- Wine pairing
- Table Setting
- Complaint Handling
- Customer Service Management
- Safe Food Handling
Timeline
Head Waiter
Tribes Restaurant
11.2019 - 12.2023
Waiter
Pullman Hotel
03.2016 - 08.2019
Assistant Waiter
Safari Park Hotel
02.2012 - 12.2015
Diploma In Hospitality Management - Hospitality
Utalii College
Kenya Certificate Of Secondary Education - Secondary Education
Olympic High School
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