Silas Injere
Dubai
Summary
Accomplished Head Waiter at Tribes Restaurant, adept in guest relations management and high-volume dining. Demonstrated expertise in menu memorization and customer service management, enhancing dining experiences and fostering a culture of continuous improvement. Skilled in complaint handling, significantly contributing to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Head Waiter
Tribes Restaurant
Dubai, UAE
11.2019 - 12.2023
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
Waiter
Pullman Hotel
Dubai, UAE
03.2016 - 08.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Assistant Waiter
Safari Park Hotel
Nairobi, Kenya
02.2012 - 12.2015
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
Education
Diploma In Hospitality Management - Hospitality
Utalii College
Nairobi, Kenya 12.2011
Kenya Certificate Of Secondary Education - Secondary Education
Olympic High School
Nairobi, Kenya 11.2009
Skills
- Menu Memorization
- Guest Relations Management
- Menu presentation
- High-volume dining
- Wine pairing
- Table Setting
- Complaint Handling
- Customer Service Management
- Safe Food Handling
Timeline
Head Waiter
Tribes Restaurant
11.2019 - 12.2023
Waiter
Pullman Hotel
03.2016 - 08.2019
Assistant Waiter
Safari Park Hotel
02.2012 - 12.2015
Diploma In Hospitality Management - Hospitality
Utalii College
Kenya Certificate Of Secondary Education - Secondary Education
Olympic High School