Summary
Work History
Education
Skills
Languages
Activities
Dateofissue
Dateofexpiry
Personal Information
Timeline
Generic
Silja Johnson

Silja Johnson

Sharja

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Work History

Branch Manager

Ceeten Motor Finance
  • Serves customers by selling product and meeting customer needs.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

Assistant Branch Manager

Max Value Credits and Investments Ltd
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.

Accountant

Reliant Credits (India)
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.

Cashier

Muthoot Fincorp
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Cashier

Pulimootil Finance
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

B.A. English, 2nd Class -

Henry Baker College, M.G University
01.2009

VHSE -

Govt. VHS Vazhathopu
01.2006

SSLC -

Govt. VHS Vazhathopu, Kerala State
01.2004

Skills

  • Good Communication Skill
  • Leadership
  • Working Ability
  • Sales Strategies
  • Manage Customers
  • Revenue Growth
  • Market Research
  • Relationship Building

Languages

English
Malayalam

Activities

  • Selling Products
  • Develop and Maintain Relationship With Customers
  • Product Knowledge
  • Presentations
  • Payment Processing

Dateofissue

11/17/22

Dateofexpiry

11/16/32

Personal Information

  • Passport Number: W7819285
  • Passport Place Of Issue: Kochi
  • Date of Birth: 09/07/88
  • Nationality: Indian
  • Visa Status: Visiting

Timeline

B.A. English, 2nd Class -

Henry Baker College, M.G University

VHSE -

Govt. VHS Vazhathopu

SSLC -

Govt. VHS Vazhathopu, Kerala State

Branch Manager

Ceeten Motor Finance

Assistant Branch Manager

Max Value Credits and Investments Ltd

Accountant

Reliant Credits (India)

Cashier

Muthoot Fincorp

Cashier

Pulimootil Finance

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Silja Johnson