SILVIA INSFRAN

Key Achievements:

• Negotiated best-possible prices for maximized profit levels. Managed over 50 customers calls per day.
• Enhanced new business acquisition through strategic networking and lead generation.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Participated in team meetings contributing valuable ideas for sales improvement.

Key Achievements:

• Ensured uniform compliance through regular audits and issue resolution.
• Designed reward programs to promote professionalism and adherence to standards.
• Developed training programs on uniform policies and customer service. Trained over 100 employees.
• Managed supplier relations to ensure timely, high-quality uniform delivery.
• Oversaw uniform distribution, including sizing, fitting, and inventory tracking.
• Maintained uniform records, monitoring costs and adherence to guidelines.
• Created culturally respectful uniform policies while ensuring brand consistency.

key Achievements:

• Mentored junior team members, identified skill gaps, and provided guidance for improvement.
• Applied strong problem-solving skills to quickly resolve issues.
• Scheduled employee shifts to ensure smooth operations and full staffing.
• Conducted daily briefings to communicate priorities and tasks.
• Oversaw daily event operations, stand maintenance, and catering services.
• Designed and implemented training to further develop staff based on client goals.

Key Achievements:

• Listened attentively to customers to understand their needs and address any concerns.

• Handled complaints with clear communication and effective problem-solving.

• Fostered positive and professional relationships with customers and colleagues.

• Communicated in multiple languages to assist customers and resolve issues.

• Engaged visitors with interactive activities to enhance their experience.

• Assisted with inventory management to ensure sufficient promotional materials.

Key Achievements:

• Streamlined operations by leading front-of-house and logistics teams with precision.
• Cut costs & optimized inventory through smart vendor negotiations and systemized stock management.
• Defined excellence by developing operational standards for seamless Pavilion management.
• Built a high-performance culture through mentorship, training, and hands-on leadership.
• Managed brand image by overseeing uniforms, logistics, and contracts with designers and service providers.

Key achievements:

• Led inflight service operations by conducting team briefings and ensuring crew adherence to policies and procedures.
• Maintained exceptional service quality in premium cabins, delivering a refined experience for VIP and First-Class passengers.
• Managed customer complaints and feedback, implementing service enhancements to meet the expectations of high-end clientele.
• Supervised team performance, providing coaching on luxury hospitality and fine dining etiquette to ensure excellence in customer service.