SILVY PENHA
Dubai
Summary
To develop a suitable career in a growth oriented and progressive Organization, where I will be a valuable team member contributing Quality ideas and work to my ability. Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
16
16
years of professional experience
Work History
Business Development Executive
Reliance money private Ltd
- Attending & responding to customer queries
- Preparing day-to-day quotation for assigned sales team and follow up the same
- Follow up Customers requirements, feedback and obtain feedback
- Ensure the proper services to the client
- Looking after corporate and individual sales
- Maintain business relationship with customers of all levels
- Follow the procedures of the company for executing sales, which you receive
- Work as a team with sales department
- Expand existing customers with effective planning & Presentation
- Maintain the list of clients with the sales margins.
Sales Manager
FIXIT GENERAL TRADING LLC
03.2021 - Current
- Maintaining and increasing sales of your company’s products
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Reaching the targets and goals set for your area
- Establishing, maintaining and expanding customer base
- Servicing the needs of existing customers
- Increasing business opportunities through various routes to market
- Setting sales targets for individual reps and team as a whole
- Recruiting and training sales staff
- Allocating areas to sales representatives
- Developing sales strategies and setting targets
- Monitoring team’s performance and motivating them to reach targets
- Compiling and analyzing sales figures
- Possibly dealing with some major customer accounts yourself
- Collecting customer feedback and market research
- Reporting to senior managers
- Keeping up to date with products and competitors
Business Development Manager
ABCD STUDIO LLC
05.2018 - 03.2021
- Developing growth strategies and plans
- Increasing client base
- Follow up on payments and ensure the execution of the Receivables and Payables
- Responsible for sales and profit maximization
- Responsible for development of agency in the respective institute area
- Manage & direct a system of distributed leadership in the respective area
- Communication and implementation of the mission, vision and values and areas of current priorities
- Maintain and develop the profile of Performing Arts;
- Actively and effectively participate in curriculum planning that is aligned with the School’s vision and values;
- Manage the annual event calendar for the Performing Arts
- Duties showcase events;
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Logistics Sales Executive
CMA CGM & ANL LLC
11.2011 - 05.2018
- Entering rate request and Quotation into Lara and keeping it update
- Participate in sales meeting as required
- Develop and maintain a customer database
- Respond and action queries from customers
- Providing sailing schedules as requested by customer
- Weekly update of vessel profile/Sales Performance/Freight Summary
- Providing a high level of customer service to assigned clients
- Communicating with high profile clients
- Giving clients support during all stages of a sale
- Keeping accurate records of all sales and prospecting activities
- Resolving customer complaints and disputes
- Providing customers with technical product information
- Writing up email proposals
- Responding to pricing enquiries
- Qualifying potential new customers
- Growing existing business relationships and acquire new ones.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
Logistics Sales Executive
Arabital Shipping LLC
09.2010 - 09.2011
- Import, Export and Airfreight, generate and qualify leads
- Source and develop client referrals
- Prepare sales action plans and strategies
- Schedule sales activity
- Develop and maintain a customer database
- Plan and conduct direct marketing activities
- Make sales calls to new and existing clients
- Develop and make presentations of company products and services to current and potential clients
- Negotiate with clients
- Develop sales proposals
- Maintain sales activity records and prepare sales reports
- Ensure customer service satisfaction and good client relationships follow up on sales activity
- Monitor and report on sales activities and follow up for management
- Carry out market research and surveys
- Monitor competitors, market conditions and product development
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
Logistics Coordinator & Operation Executive
Globe Link West Star Shipping LLC
09.2007 - 09.2010
- Following up of arrival of air and ocean cargo with respective Liners and confirm the same to the clients
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Prepared and presented reports to management on logistics performance.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Created and managed budgets related to logistics and transportation.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinate with clients for necessary documents for Customs clearance
- Solving the Problems related to Documentation
- Updating the clients regarding the status of consignments from time to time
- Preparing daily, weekly and monthly consignment statements and provide the same through e-mail to the clients
- Coordinating with transport department of the organization to ensure timely delivery of the consignment to the clients
- Coordinating with all branch offices located in different states
- Meeting with the client and make them understand the charges for different countries
- Ensure proper coordination with the clients
- Work as a Marketing Consultant for the assigned clients
- Keeping track of the sales and customer complaints
- Handling Export Shipment
- Offering export quotations and price negotiations.
- Monitored and adjusted inventory levels according to demand.
- Monitored performance of logistics operations to identify areas for improvement.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Customer Service & Sales Coordinator
Omni Tech LLC
05.2007 - 09.2007
- Take and process orders in an accurate manner
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Contact potential or existing customers to inform them about a product or service using scripts
- Attending & responding to customer queries
- Preparing day-to-day quotation for assigned sales team and follow up the same
- Maintain the list of clients with the sales margins.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Implemented and developed customer service training processes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Created and maintained detailed database to develop promotional sales.
Education
PUC -
Ganapathy Collage
Mangalore, India B.B.M -
S.D.M Collage Mangalore
B.B.M - Business Management
Mangalore University Collage
MBA - Supply Chain Management
Jaipur National University
Diploma - Information Technology
MS office applications and data base applications (visual fox pro) Computer Course Ms Windows, Ms Word, Ms Power Point, Ms Excel Mail Merge, Internet - undefined
Skills
- Excellent communication and inter personal skills
- A quick learner, meticulous, precise and detail conscious
- Self-motivated and hard working
- Ability to work under pressure to handle multiple tasks, committed to manage and meet deadlines
- Believes in teamwork
- Manage Performance
- Developing Others
- Strategic Action Competency
- Product Demonstration
- Process Improvement
- Lead Pipeline Development
- Excellent Listening Skills
- Top-Ranked Sales Executive
- Client Correspondence
- Customer Service
- Performance Goals
- Revenue and Profit Maximization
- Marketing Strategies
- Negotiation
- Issue Resolution
- Team Collaboration
- Customer Satisfaction
- Sales Process
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Manager
FIXIT GENERAL TRADING LLC
03.2021 - Current
Business Development Manager
ABCD STUDIO LLC
05.2018 - 03.2021
Logistics Sales Executive
CMA CGM & ANL LLC
11.2011 - 05.2018
Logistics Sales Executive
Arabital Shipping LLC
09.2010 - 09.2011
Logistics Coordinator & Operation Executive
Globe Link West Star Shipping LLC
09.2007 - 09.2010
Customer Service & Sales Coordinator
Omni Tech LLC
05.2007 - 09.2007
Business Development Executive
Reliance money private Ltd
PUC -
Ganapathy Collage
B.B.M -
S.D.M Collage Mangalore
B.B.M - Business Management
Mangalore University Collage
MBA - Supply Chain Management
Jaipur National University
Diploma - Information Technology
MS office applications and data base applications (visual fox pro) Computer Course Ms Windows, Ms Word, Ms Power Point, Ms Excel Mail Merge, Internet - undefined
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