SIMBARASHE MAPOSA
Dubai,UAE
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
AL BAIK RESTAURANT
, UNITED ARAB EMIRATES
07.2025 - 11.2025
- Monitored guests regularly, addressing inquiries and resolving concerns promptly.
- Managed tables effectively, ensuring exceptional service delivery to customers.
- Maintained comprehensive knowledge of menu items and ingredients for informed recommendations.
- Collaborated with kitchen staff to guarantee timely and accurate food service.
- Accurately recorded customer orders into POS system to enhance transaction efficiency.
- Promoted seasonal offerings to boost revenue and uphold menu standards.
- Completed side duties such as refilling condiments to maintain an organised environment.
- Delivered courteous service, maximising positive customer satisfaction ratings.
Waiter
RAINBOW TOWERA HOTEL
05.2023 - 01.2025
- Managed high-volume tables, increasing overall restaurant efficiency.
- Setting up and serving breakfast buffets, taking orders and delivering food
- Taking orders via phone, email or in person and ensuring accuracy
- Assisting with banquets, conferences and other events including setup and services
- Handling special dietary needs, such as gluten free or vegan options
- Building rapport with regular guest and ensuring their needs are meet
Education
High School Diploma -
Herentals College
ZIMBABWE 01.2016 - 01.2021
CERTIFICATE IN FIRST AID -
RED CROSS AMBULANCES
ZIMBABWE /2021 - /2022
Skills
- Food service and preparation
- Cash handling and POS systems
- Food presentation and table setting
- Guest relations and customer service
- Time management and teamwork
- Attention to detail
- Positive attitude
LANGUAGES
English
Fluent
REFERENCES
Reference available upon request
Timeline
Waiter
AL BAIK RESTAURANT
07.2025 - 11.2025
Waiter
RAINBOW TOWERA HOTEL
05.2023 - 01.2025
High School Diploma -
Herentals College
01.2016 - 01.2021
CERTIFICATE IN FIRST AID -
RED CROSS AMBULANCES
/2021 - /2022