Simlan Rai
Waitress
Dubai
Summary
Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waitress
The Meydan Hotel Dubai
11.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Barista
Perarachu Restaurant
01.2022 - 06.2023
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed guest expectations and increase revenue.
Barista
Hi Tea
12.2019 - 12.2021
- Meet and greet customers
- Polite and courteous
- Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials
- Waiting for the customers to place their orders and answering any questions about the menu items, ingredients and the occasional menu specials
- Writing down the customers' orders and passing them to the kitchen staff for preparation
- Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
- Preparing squelches for customers and processing payments through cash or credit card and returning any balances.
Barista
Coffee shop tea Fresho
01.2018 - 10.2018
Education
Nepal SLC -
Adrasha High School MA V
Skills
Working under pressure
undefinedReading
Basic Knowledge
Timeline
Waitress
The Meydan Hotel Dubai
11.2023 - Current
Barista
Perarachu Restaurant
01.2022 - 06.2023
Barista
Hi Tea
12.2019 - 12.2021
Barista
Coffee shop tea Fresho
01.2018 - 10.2018
Nepal SLC -
Adrasha High School MA V
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