Simon Mbugua
Dubai
Summary
A reliable person who is interpid and a highly skilled sales representative wih a proven recording in meeting target,growing clients in all bases and leading terms in achieving organizational goals.Exeotienced in acquirng in acquiring new clients developing strong acquirng new clients developing strong relationships and creating sales opportunities and referrals,”.I’m a confident communicator who focuses on delivering compelling speeches and engaging larger group of peoples.Capable of excelling a team or independently in fast-faced environments with little supervision.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Carrefour Kenya
07.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Sales Associate
Tuskys Supermarket
04.2019 - 11.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Diploma - Business Management
Thika Institute of Business Studie
Kenya11.2018
Makes High School
Kenya11.2017
Skills
- Call Documentation
- Account Investigation
- Issue Research
- Account Management
- Service Recommendations
- Consultative Sales
- Records Maintenance
- Customer Support
- Delivery Tracking
- Technical Support
- Documentation And Reporting
- Payment Processing
Accomplishments
Attained target forecasted by the organization
Accomplished satisfaction to the huge number of clients seasonally
Maintained standards of the organization during busy periods
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Carrefour Kenya
07.2022 - 04.2023
Retail Sales Associate
Tuskys Supermarket
04.2019 - 11.2020
Diploma - Business Management
Thika Institute of Business Studie
Makes High School
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