Hi, I’m
Simon Peter Ssewanyana
Dubai
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
1
Certification
Work History
CUSTOMER SERVICE – KIBSONS LLC
Customer Service Agent
01.2023 - Current
Job overview
- Collaborated with other departments such as sales and customer service to ensure that customer needs are met effectively
- Maintained strong relationships with vendors and suppliers to ensure timely and reliable delivery of goods
- Handled customer complaints and resolved issues professionally
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Responded to over 30 customer calls and emails per day to answer questions about products and services
RUNNER – 25HOUR HOTEL
09.2022 - 02.2023
Job overview
- Welcomed guests, escorted them to their tables, and provided menus
- Demonstrated excellent product knowledge, making personalized menu recommendations and upselling specials
- Took precise orders and entered them accurately into POS systems
- Liaised between kitchen staffs and guests to ensure timely delivery of orders and address any special requests
- Assisted with table setup, including arranging cutlery, glassware, and decorations that created inviting atmospheres that increased customers by 10%
- Monitored guest satisfaction, addressing any concerns promptly and ensured positive dining experience
- Processed payments accurately and efficiently, handling cash and credit card transactions.
WAITER – ALBERT ABELLA DUBAI
customer service
04.2019 - 08.2022
Job overview
- Provided exceptional, , ensuring a positive dining experience
- Accurately took and entered food and beverage orders, catering to special requests
- Set up and maintained clean organized tables for a comfortable dinning
- Served food and beverages with precision to all customers every time
- Excellent customer service
- Attention to detail and accuracy
EXPO 2020
Receptionist
11.2021 - 02.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Collected [Type] payments, processed transactions and updated relevant records
Education
BLUE OCEANS DUBAI
High School Diploma
01.2023
University Overview
- customer service , sharjah aviations , Completed 2023
- Recipient of passenger ground service , 2023
NAALYA HIGH SCHOOLKAMPALA-UGANDA
High School Diploma
04.2016
University Overview
- Recipient of UACE, 2016
- Uganda Advanced Certificate of Education by UNEB, Completed 2016
Skills
- Seating Arrangements
- Field Operations Support
- Outstanding Communication Skills
- Order Placement
- Cash Register Operations
- Cash Counting
- Customer Data Confidentiality
- Conflict Mediation Abilities
- Inbound Customer Service
- Customer Complaint Resolution
Timeline
Customer Service Agent
CUSTOMER SERVICE – KIBSONS LLC
01.2023 - Current
RUNNER – 25HOUR HOTEL
09.2022 - 02.2023
Receptionist
EXPO 2020
11.2021 - 02.2022
customer service
WAITER – ALBERT ABELLA DUBAI
04.2019 - 08.2022
BLUE OCEANS
High School Diploma
NAALYA HIGH SCHOOL
High School Diploma
Certification
- Certified passenger ground agent , BLUE OCEANS - 1 YEAR
videography, modelling, football, meeting new people
I have passion for cameras and shooting videos with new friends
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
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