Sindu Naidu
Dubai,DU
Summary
Experienced relationship manager with a decade-long track record in cultivating client connections and driving business growth. Demonstrated expertise in new business acquisition, expanding liability books and generating substantial fee income. Adept at navigating regulatory standards and ensuring compliance while maintaining professional communication. Possesses a robust industry network and a proven ability to foster long-term partnerships.
Overview
10
10
years of professional experience
Work History
Senior Relationship Manager
Indusind Bank Ltd
12.2022 - Current
- Implemented proactive account management techniques for existing HNI clients, leading to a 10% reduction in customer churn and an increase in client satisfaction.
- Developed and executed a comprehensive client engagement strategy, resulting in a 20% increase in new client acquisitions within the first year.
- Collaborated with cross-functional teams to identify key opportunities for revenue growth within the liability book, resulting in a 15% increase in profitability.
- Strengthened client relationships by consistently providing exceptional service and financial solutions tailored to their needs.
Freelancer
Banking Services
05.2021 - 10.2022
- Collaborated with cross-functional teams to successfully deliver comprehensive banking solutions for clients.
- Implemented a comprehensive networking plan that connected clients with key industry influencers, resulting in increased referral business and client retention rate.
Relationship Manager - Business Banking
Commercial Bank International
04.2018 - 02.2021
- Managed a portfolio of liability & asset relationships totaling AED 300 Million.
- Developed & cultivated lucrative relationships with new & existing clients through effective communication & exemplary interpersonal skills.
- Dealt to retain existing relationships and grow share of business, by resolving complaints with a 'customer-first' approach.
- Awarded 'Top revenue generator' in the Forex Revenue campaign (Sep - Dec 2020) and 'Best RM - Liability Growth' for Q1-2019.
- Spearheaded initiatives aimed at improving internal processes, leading to greater efficiency in relationship management tasks.
Relationship Manager - Business Banking
Rakbank
09.2015 - 03.2018
- Offered Trade & Working capital solutions to small & medium businesses, ensuring credit-risk exposures are managed within established limits & appetite, ensuring regulatory reporting requirements are satisfied.
- Demonstrated expertise in developing collaborative relationships with clients, while facilitating needs assessment to ensure customer satisfaction.
- Expertly managed a liability book of AED 350 Million, with strict compliance with policies & procedures.
- Consistently ranked as one of the Top Relationship Managers.
Commercial Portfolio Manager - SME
Yes Bank Ltd
09.2014 - 09.2015
- Structured & finalized secured & unsecured borrowings, prepared cash-flow projections & quarterly reports.
- Reviewed historical records, current operational data & forecasting information to identify & capitalize on enhancement opportunities.
- Exceeded sales quotas by 22% and increased profitability through effective sales strategy & business planning.
Education
Masters in Business Administration -
University of Toledo
Ohio, ToledoSkills
- Relationship building and management
- Business Development
- Customer Engagement
- Market Analysis
- Risk Assessment
- Sales Operations
- Critical Thinking
- Excellent Communication
- Adaptability and Flexibility
Leadership Experience
Management Executive at Asia Engineering, Oct 2007 to Jan 2011
Managed finance & operations to ensure cost-efficiency and optimal productivity.
Led a team of 3 in the successful implementation of 'Just in Time' system in the workfloor, resulting in increased operational efficiency.
Languages
English
Hindi
Telugu
Tamil
French
Timeline
Senior Relationship Manager
Indusind Bank Ltd
12.2022 - Current
Freelancer
Banking Services
05.2021 - 10.2022
Relationship Manager - Business Banking
Commercial Bank International
04.2018 - 02.2021
Relationship Manager - Business Banking
Rakbank
09.2015 - 03.2018
Commercial Portfolio Manager - SME
Yes Bank Ltd
09.2014 - 09.2015
Masters in Business Administration -
University of Toledo
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