Sinobia Bruiners
Dubai,UAE
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Key Holder (Supervisor)
Abercrombie $ Fitch
Dubai
03.2023 - Current
- And develop the business of the department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Monitor and achieve category department performance with relevant KPI's
- Analyze the category business, propose and implement action plans to improve results
- Set category performance target for the team and individual with the Store
- Manager
- Be sensitive to competitors' trading activities and give feedback to Store
- Manager
- Client management
- Operations and visual merchandising
- Team management and developing.
Store Supervisor
Scotch & Soda, Beside LLC
Abu Dhabi
11.2020 - 01.2023
- Training, development and events operations
- Support the Management Team in achieving store and KPI targets in order to meet the overall organizational objectives
- Support the Management Team in maintaining high levels of profitability through control of discounts, general expenses, stock-loss, sell-through in order to meet profitability targets
- Support the Management Team in managing the operational side of the store as well as managing 25% administrative areas such as staff scheduling, coordination with suppliers
- Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships
- Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales.
Department Manager
Victoria Secret's, Alshaya LLC
Abu Dhabi
04.2018 - 05.2020
- And develop the business of the department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
- Monitor and achieve category department performance with relevant KPI's
- Analyze the category business, propose and implement action plans to improve results
- Set category performance target for the team and individual with the Store Manager
- Be sensitive to competitors' trading activities and give feedback to Store Manager
- Client management
- Operations and visual merchandising
- Team management and developing.
Boutique Manager
Morgan De Toi, Alghurair LLC
02.2015 - 01.2018
- Team management and engagement- communicate vision, strategy and clear direction to retail staff/ motivate and retain the team members/ supervise the organization and the team efficiency, monitor objectives, encourage team work, share knowledge and expertise/ support team members in their individual development and coordinate with training team on individual needs
- Business development- pilot and coordinate all activities in accordance with the strategy and objectives/ ensure the business strategy is understood and deployed/ control, monitor, share and report the business financial and budgetary indicators relating to the results of boutique/ develop and analyze the sales to achieve business objectives in accordance with the budget, define action plan and take appropriate corrective actions when needed
- Client experience- Ensure excellence in client service in accordance with the
- Brand's standards: create a unique experience for each client/ Support the sales team on the shop floor/ Strongly encourage the team to manage, use and develop the clients database/ Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients/ Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience
- Boutique operations- Ensure the retail space is well maintained and the
- Visual Merchandising guidelines are respected/ Oversee day-to-day operations of the boutique and solve operational issues with the support of the retail manager/ Ensure the right level of stock of each category and effectively manage the salable and PLV orders at boutique level/ Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level/ Ensure company policies and procedures are respected in the boutique/ Liaise with suppliers on boutique supplies.
Education
Diploma - Professional HR Management $ UAE labor law
Nadia Training Institute
Abu Dhabi, UAE2022
Ticketing & Reservations (IATA) Amadues & Sabre - Aviation
Al Khwarizme International College
Abu Dhabi, UAE2017
Airport Operations (IATA) - Aviation
Al Khwarizme International College
Abu Dhabi, UAE2017
Tourism - Aviation
Boston Business College
South Africa2004
Skills
- Retail management
- Training and development
- Stock management
- Visual merchandising techniques
- Shop floor management
- Opening and closing procedures
- Point Of Sale system operation
- Process and procedure development
Languages
English
Native
Timeline
Key Holder (Supervisor)
Abercrombie $ Fitch
03.2023 - Current
Store Supervisor
Scotch & Soda, Beside LLC
11.2020 - 01.2023
Department Manager
Victoria Secret's, Alshaya LLC
04.2018 - 05.2020
Boutique Manager
Morgan De Toi, Alghurair LLC
02.2015 - 01.2018
Diploma - Professional HR Management $ UAE labor law
Nadia Training Institute
Ticketing & Reservations (IATA) Amadues & Sabre - Aviation
Al Khwarizme International College
Airport Operations (IATA) - Aviation
Al Khwarizme International College
Tourism - Aviation
Boston Business College
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