Sinto Porinchu C
Dubai
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
cheesy bites group of restaurant's
12.2019 - 11.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Team Leader
MCDONALD"S
DUBAI
03.2017 - 11.2019
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
Education
BACHELOR COMPUTER APPLICATIONS - COMPUTER AND CUSTOMER SERVICES
ST STEPHENS COLLEGE OF ADVANCED STUDIES
KERALA ,INDIA03.2013
Skills
- Schedule Coordination
- Operations Management
- Customer Engagement
- Staff Management
- Customer-Oriented
- Supervisory Skills
- Complaint Resolution
- Performance Improvement
- Customer Service Best Practices
- Shift Management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Timeline
Restaurant Manager
cheesy bites group of restaurant's
12.2019 - 11.2023
Team Leader
MCDONALD"S
03.2017 - 11.2019
BACHELOR COMPUTER APPLICATIONS - COMPUTER AND CUSTOMER SERVICES
ST STEPHENS COLLEGE OF ADVANCED STUDIES
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