Siraj Muneer
Aviation Professional
Dubai
Summary
Experienced aviation professional with proven success in administrative, supervision, and management. Seeking an organization that values my skills to drive mutual growth and success in my aviation career. Consummate, adaptable, and enthusiastic.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Vendor Relations Supervisor
Fly Aviation I Worldwide Trip Support
12.2024 - Current
- Build & maintain good relationship with suppliers & Identify service providers including Ground handling agent, Airport Support personal, catering companies, Ground transportation provider and other entitles essential to our daily business of providing high level international trip support to our Airline Operators & clients
- Proactively drive and manage relationships with suppliers and business partners to support current and future requirements.
- Analyze vendor bids/proposals and make recommendations to management based on the results of the analysis.
- Responsible for negotiating the best ad hoc terms & conditions and pricing structure with local aviation suppliers in the absence of solidified relationship partner within the region
- Control supplier/vendor invoices by reducing errors in invoices and ensuring commitment to prices.
- Prepare administrative reports and budgets as well as quality of service reports and provide dispute solutions on behalf of fly aviation and our clients.
- Responsible for building and maintaining a strong number of suppliers/vendors at all strategic airport locations.
- Handling quotes/TCE correspondence mail and emails on daily basis.
- Ensure that client profile is reviewed in advance for every aircraft that is supervised. Became an expert in each client and know their standard service requirements, fleet details etc.
- Airport Supervision for our client operating stations
- Assist Commercial team for preparing quote for Handling, fuel, Crew Hotac etc if required.
Sr. Flight Operations Specialist
UAS International Trip Support
09.2022 - 09.2024
- Managed day-to-day duties with precision and diligence
- To provide a first line operational service to UAS clients and aircraft operators, managing the initial requests, follow-up and delivery of all the services needed to ensure successful operations and secure a clients' return business
- Liaise with Flight Planning as required to define planned routing also verify and plot the route using in-house software
- Apply to CAAs for overflight and landing permits, PPRs and slots as per the requirements of both schedule & non-schedule Operators Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies
- Provide careful flight watch of every client operation
- The tracking of flights on a live basis is as important as getting the planning stage correct
- Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services
- Provide a clear and comprehensive final Flight Briefing document to the client,in liaison with Flight Planning when applicable
- Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up specific requests, ensuring attention to detail throughout the process
- Communicate clearly, politely, and promptly with all internal and external stakeholders involved in the overall process
- Answer all inquiries from clients relating to operational feasibility requirements & Support clients, offer them alternatives when their requests cannot be facilitated
- Exhaust all options in meeting a client's expectations
Airport Manager
Himalaya Airlines Pvt.Ltd
11.2017 - 03.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Played a key role in setting up a station for the launch of Himalaya Airlines schedule flights into Abu Dhabi Int'l Airport
- Regularly liaising and meeting with airport authority and government officials regarding compliance and regulations
- Oversee all customer handling areas Viz Check-in, Departure Gate, Transit & Arrival
- Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard
- Improvement of station management as well as the levels of safety and security with teamwork
- Direct Check-in staff in handling passengers for any irregularities, invalid documents etc
- Direct Check-in staff in dealing excess baggage charges & Make decisions regarding charging and waiving of charges
- Maintain strong relationship with other departmental teams within the divisions
- Communicate with Hub control or country manager to upgrade A/C equipment if necessary in terms of over sales
- Developed and maintained relationships with local government, regulatory bodies, and community organizations
- Developed emergency response strategies, successfully managing several critical incidents without major disruptions
- Managed budgeting and financial forecasting, achieving targets without compromising on quality or safety
Airport Service Agent
dnata
02.2017 - 11.2017
- Provided passenger assistance at check in counter and boarding gates by issuing boarding pass, checking baggage and assigning seats in accordance to the company safety standard procedures
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Verified passenger identification and travel documents for timely boarding and departure
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Liaised with Customs and Immigration for visa checks and deportee handling
Airport Duty Officer
Pegasus Airlines
04.2015 - 08.2016
- Monitor airport activities to obtain maximum safety, punctuality and efficient handling of aircraft passengers, cargo, and ramp services according to customer need
- Worked with customers to understand needs and provide excellent service
- Performed daily responsibilities with precision and efficiency
- Conduct briefing session for GHA and staffs on shift basis
- Handling delayed/cancelled/diverted flights by coordinating with ATC for flight smooth operation
- Handling deportee, inadmissible, minor and aged passengers
- Assisted aircraft on arrival and provided necessary aid
- Handling denied boarding process and other procedures
- Providing assistance in administration activities
Customer Service Team Leader
Bhadra International India Ltd - GHA Oman Air, Etihad Airways, Saudia, Air Arabia
04.2012 - 02.2015
- Responsibilities are to provide a quality service to all the customers in respect to Check in, Ramp, boarding gates, Special services in accordance with company commercial, safety standards procedures so the passengers and their baggage's are handled at high quality standards in a constituent and efficient manner
- Handled all Hajj / Umrah Operations
- Coordinating with other departments like reservation, baggage makeup area, lost luggage, ramp and load controller for smooth operation and for the on time performance
- Performing Turn Around Coordinator duties ensuring loading and offloading bags, cargo according to the priority basis and monitoring proper loading as per the loading instructions given by the load controller
- Handled pre-flight and post-flight messaging promptly
- Preparing post flight reports for the revenue departments
Customer Service Agent
Air India Sats - GHA Kuwait Airways
07.2011 - 04.2012
- Working as a frontline dealing with passengers, handling flight reservation and check in, passport, visa checks, arrivals, boarding gates and departures flights
- Performing the functions like GD clearance, Meeting arriving flights, Special handling of passengers including unaccompanied minors & Other MAAS Passengers
- Handling delayed/cancelled/diverted flights by coordinating with relevant department
- Handling DNB & Overbooked flights and assist the customers by offering appropriate solutions for their smooth flight
- Preparing preflight and post flight reports
- Resolved baggage handling issues swiftly and professionally
Education
Diploma - IATA-FIATA/UFTAA/DGR/Airport Operations
Speed Wings Aviation Academy
Board of Higher Secondary - Computer Science
Government of Kerala
Skills
Vendor Negotiations
Certifications
- Successfully completed AVSEC & Airside safety training provided by Emirates group security
- Successfully completed DGR Training Cat: 7,8,9,10 provided by dnata & Himalaya Airlines
- Successfully completed Airbus A320-214 basis weight & Balance training provided by Himalaya Airlines
- Successfully completed Kuwait Airways DCS Training - MACS
- Successfully completed Oman Air DCS Training - Sabre Interact
- Successfully completed Saudi Arabian Airlines DCS Training - Amadeus Altea
- Successfully completed Emirates group DCS Training - DMACS
- Successfully completed Airport parking, Slots & PPR provided by UAS International Trip Support
- Successfully completed Airlines block overfly permits provided by UAS International Trip Support
- Successfully completed Aviation fuel services provided by UAS International Trip Support
- Successfully completed Airport ground handling services provided by UAS International Trip Support
Disclaimer
I hereby declare that the above information is true to my knowledge. I will do my level best to increase the development of the organization and my career growth.
Timeline
Vendor Relations Supervisor
Fly Aviation I Worldwide Trip Support
12.2024 - Current
Sr. Flight Operations Specialist
UAS International Trip Support
09.2022 - 09.2024
Airport Manager
Himalaya Airlines Pvt.Ltd
11.2017 - 03.2022
Airport Service Agent
dnata
02.2017 - 11.2017
Airport Duty Officer
Pegasus Airlines
04.2015 - 08.2016
Customer Service Team Leader
Bhadra International India Ltd - GHA Oman Air, Etihad Airways, Saudia, Air Arabia
04.2012 - 02.2015
Customer Service Agent
Air India Sats - GHA Kuwait Airways
07.2011 - 04.2012
Board of Higher Secondary - Computer Science
Government of Kerala
Diploma - IATA-FIATA/UFTAA/DGR/Airport Operations
Speed Wings Aviation Academy
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