Siraj Aldeen Yazbek
Customer Service Representative
Dubai
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in Customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Du
07.2024 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution.
- Considered as one of the top 5 agents in quality service for the first quarter of 2025
- Maintained excellent client satisfaction by providing in-depth support
- Participated in team meetings sharing best practices for improving service delivery
- Consistently achieved (100+) service rating targets
- Participated in regular training to maintain up-to-date knowledge on company products and policies
Call Center Agent
Al-Hasan for Trading
01.2023 - 03.2024
- Handled sensitive personal data responsibly whilst maintaining confidentiality
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Increased client trust by providing accurate product information
- Provided technical support for customer issues, demonstrating problem-solving skills
- Managed and escalated complaints effectively, resulting in positive customer outcomes
Education
Bachelor's of Electrical Engineering -
Skills
- Multi-tasking
- Proficient in written and verbal English
- Arabic Speaker
- Problem-solving
- Customer service excellence
- Time-management
- Active listening
- Written and verbal communication skills
- Pressure handling
- Customer needs analysis
- Customer complaint management
- Call Center experience
- Data Entry
- Computer literacy
- Email management
- Telephone etiquette
- Customer data management
- Microsoft Office Suite
Certification
- Enterprise Mobile Induction for Du Sales
- Consumer Mobile & Home Service Induction
- International Computer Driving License ICDL
Timeline
Customer Service Representative - Du
07.2024 - Current
Call Center Agent - Al-Hasan for Trading
01.2023 - 03.2024
Faculty of Electronics and Communications Engineering - Bachelor's of Electrical Engineering,
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