Sirajuddin Mohammed
Senior IT Specialist
Dubai
Summary
Experienced [Type] Support Engineer familiar with user support and root cause analysis. Advanced knowledge of [Area] operations and dedication to see issues through to end. Works well in remote and desk-side environments. Competent [Job Title] well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
16
16
years of professional experience
Work History
Senior IT Support Engineer
Dubai Petroleum Establishment
Dubai , Dubai
2010.01 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Provided [Type] support to [Type] users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Set up and administered [Type] and [Type] systems and configurations.
IT Support
SevenSea's
Dubai
2007.06 - 2009.12
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Commerce -
Govt High School
Hyderabad 2001.04 -
Skills
IT support
undefinedTimeline
Senior IT Support Engineer
Dubai Petroleum Establishment
2010.01 - Current
IT Support
SevenSea's
2007.06 - 2009.12
Bachelor of Commerce -
Govt High School
2001.04 -
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