Sirin Alhammadeh
Office Supervisor
Dubai
Summary
Experienced Administrative Assistant with 5+ years of experience working in a multinational firm. Detailed knowledge of business terminologies and standard practices. Committed and passionate with a focus on professionalism.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Office Supervisor
Dubai Economic Department
Dubai
09.2018 - Current
- Reporting to management and performing secretarial duties.
- Processing, typing, editing, and formatting reports and documents.
- Filing documents, as well as entering data and maintaining databases.
- Liaising with internal departments and communicating with public.
- Directing internal and external calls, emails, and faxes to designated departments.
- Arranging and scheduling appointments, meetings, and events.
- Monitoring office supplies and ordering replacements.
- Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings.
- Preparing facilities and arranging refreshments for events, if required.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Observing best business practices and etiquette.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Delivered performance reviews, recommending additional training or advancements
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Standardized office structures and processes to promote collaboration and increased performance
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Developed standard operating procedures for all administrative employees
- Compared vendor prices and negotiated for optimal savings
- Evaluated employee records and productivity and submitted evaluation reports
- Coached new hires on company processes while managing employees to achieve maximum production
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Coordinated special projects and managed schedules
- Maintained computer and physical filing systems
- Implemented project management techniques to overcome obstacles and increase team productivity
- Sourced vendors for special project needs and negotiated contracts
Sales Representative
Dr.Scent
Sharjah
09.2017 - 09.2018
- Developed and delivered engaging sales presentations to convey product benefits
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices, and availability.
- Revitalized product revenues to over 10000 in one year
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Business Travel Consultant
Dnata
Dubai
07.2006 - 09.2008
- Research, explore and study different travel destination options
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study clients’ specifications and wishes
- Suggest suitable travel options that best suite clients' needs
- Plan and organize travels
- Book tickets, reserve accommodation, organize rental transportation
- Inform clients and provide useful travel material such as guides, maps and event programs
- Collect deposits and balances
- Offer and promote different services and offerings
- Keep learning about latest industry trends
- Attend webinars, conferences and other educational programs
- Build and maintain relationships with clients
- Track KPIs and prepare KPI reports
Education
Assistant Engineer - Engineering (Pre-Engineering)
Aleppo University
Syria 09.2000 - 06.2003
Skills
Written communication
undefinedTimeline
Office Supervisor
Dubai Economic Department
09.2018 - Current
Sales Representative
Dr.Scent
09.2017 - 09.2018
Business Travel Consultant
Dnata
07.2006 - 09.2008
Assistant Engineer - Engineering (Pre-Engineering)
Aleppo University
09.2000 - 06.2003
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