Summary
Overview
Work History
Education
Skills
LANGUAGE
Personal Details
Timeline
AdministrativeAssistant
SIRINE BARGAOUI

SIRINE BARGAOUI

Summary

I am actively seeking a full-time remote position where I can apply my strong background in customer service, front desk operations, and business development. With a personable and adaptable approach, I've built lasting relationships across all levels of an organization. I'm known for handling high-pressure situations with calm, tact, and a touch of humor, which helps create a positive experience for both clients and colleagues.

My years of experience in customer-facing roles have sparked a strong interest in transitioning into management, dispatch coordination, or advanced customer service—especially in remote environments. I'm committed to delivering outstanding service, contributing to team success, and continuing to grow both personally and professionally.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Mercer
03.2024 - 09.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Performed research to collect and record industry data.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Business Development Executive

VPS Healthcare
03.2022 - 03.2023
  • Responsible for sourcing, generating and building new business opportunities for the company through cold calling, emails and Following.
  • Required to have the sales skills to build a pipeline of qualified new prospects and deliver, or to be trained to deliver, effective Presentations and product demonstrations.
  • Responsible for the relationship with a prospect from lead inception to close.
  • Collaborating with management and team members at all levels enhance the opportunity for a sale, including but not limited to

Front Desk Receptionist

VPS Healthcare
08.2021 - 03.2023
  • Handle and process confidential patient information and cleaned and stocked office.
  • Assisted a practice of insurance guidelines Perform tasks of receiving and distributing mails and faxes on a daily basis.
  • Greet and check-in patients, schedule appointments and handle referrals.
  • Perform scanning of documents to maintain patient's medical records up to date.
  • Perform essential clerical tasks such as receiving correspondence, data entry, and handling phone calls.
  • Answering Phones Checking Patients in and out Scheduling Appointments Taking Messages
  • Booking appointments through SAP

Front Desk Receptionist

Vida Hotel and Resorts
06.2020 - 06.2021
  • Oversaw the efficient working of all Front Desk related activities and ensured proper workflow.
  • Supervised Front Desk employees, Housekeeping staff, and Maintenance personnel.
  • Worked directly with Area General Manager and all hotel staff to ensure the hotel runs properly and smoothly.
  • Ensured corrective action is taken to resolve guest complaints and ensured superior guest service is delivered.
  • Prepared, required daily paperwork, and provided reports to the Area General Manager.
  • Trained all new employees in following proper hotel procedures
  • Trained all new Front Desk Staff on the Choice, Advantage system, and hotel operations
  • Booking appointments through SAP

Front Desk Receptionist

The British International School
02.2018 - 07.2019
  • Performed clerical and administrative duties.
  • Updated and organized information following procedures.
  • Composed and reviewed incoming and outgoing correspondences.
  • Scheduled repairs and meetings for the general manager.
  • Received calls, greeted visitors, and directed to proper staff member according to specific appointment.
  • Scheduled follow-up appointments, cancellations, and rescheduled appointments
  • Accepted cash and credit card payments; inputting transactions into database and updating accounts.
  • Booking appointments through SAP

Education

Diploma -

Tourism & Language University
06.2019

Skills

  • Active family involvement
  • Compassionate patient education
  • Effective patient engagement
  • Complaint management within protocols
  • Filing
  • Reception oversight
  • Multi-task management
  • Full-cycle accounting

LANGUAGE

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)

Personal Details

  • Nationality: Tunisian
  • Birthday: 20 / 06 / 1998
  • Status: Married
  • Status: Husband visa
  • License: Valid driving

Timeline

Administrative Assistant

Mercer
03.2024 - 09.2025

Business Development Executive

VPS Healthcare
03.2022 - 03.2023

Front Desk Receptionist

VPS Healthcare
08.2021 - 03.2023

Front Desk Receptionist

Vida Hotel and Resorts
06.2020 - 06.2021

Front Desk Receptionist

The British International School
02.2018 - 07.2019

Diploma -

Tourism & Language University

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