Sisasenkosi Sibanda
Dubai,UAE
Summary
Detail-oriented and reliable professional with expertise in point-of-sale systems, latte artistry, and cash handling. Skilled in introducing new product strategies, creating engaging counter displays, and training junior staff to maintain high operational standards. Recognised for punctuality and dependability, with a strong commitment to delivering exceptional customer experiences.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Senior barista
HADERO COFFE SHOP
DUBAI, UAE
03.2023 - Current
- Implemented workplace hygiene standards, maintaining health and safety regulations compliance.
- Increased efficiency with prompt and accurate order processing.
- Developed seasonal drink menus to boost sales.
- Trained new staff for enhanced productivity.
- Demonstrated advanced latte art skills, increasing visual appeal of drinks served.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Minimised inventory cost by maintaining counter and bar beverage supplies in line with forecast demand.
- Operated coffee machine, adjusting settings and grinds to achieve optimal pour.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
WAITRESS
PAPPAS GREEK RESTUARANT
SOUTH AFRICA, SOUTH AFRICA
07.2019 - 09.2022
- Utilised professional communication skills to resolve customer complaints.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Managed table settings for enhanced dining experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Met special dietary requests with careful preparation and presentation of dishes.
MUGG & BEAN
BARISTA
SOUTH AFRICA, SOUTH AFRICA
09.2020 - 04.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
BARISTA
NONNAS ITALIAN RESTUARANT
SOUTH AFRICA, SOUTH AFRICA
03.2017 - 05.2019
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Maintained cleanliness of the café area whilst preparing orders.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Education
DIPLOMA IN HOTEL & CATERING - FOOD & NUTRITION
KHALANYONI HIGH SCHOOL
ZIMBABWE 01.2012 - 10.2015
Skills
- Proficiency in point-of-sale systems
- Latte artistry
- Cash handling
- New product introduction strategies
- Counter displays
- Training junior staff
- Punctuality and reliability
Languages
English
Beginner
Affiliations
- GYM
References
References available upon request.
Timeline
Senior barista
HADERO COFFE SHOP
03.2023 - Current
MUGG & BEAN
BARISTA
09.2020 - 04.2022
WAITRESS
PAPPAS GREEK RESTUARANT
07.2019 - 09.2022
BARISTA
NONNAS ITALIAN RESTUARANT
03.2017 - 05.2019
DIPLOMA IN HOTEL & CATERING - FOOD & NUTRITION
KHALANYONI HIGH SCHOOL
01.2012 - 10.2015