Sita Kumari Lohar
Kathmandu,971
Summary
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Dedicated hospitality professional with strong customer service skills. Experienced in food preparation, rotation and portion control. Knowledgeable about stock management and POS systems. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing.
Overview
5
5
years of professional experience
Work History
Store assistant
Accuro support service
Abu Dhabi, UAE
03.2024 - Current
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Worked energetically to maintain efficient operations during peak trading hours.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Updated product labelling and pricing to reflect discounts and offers.
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Barista
Accuro Catring service
Abu Dhabi
08.2022 - Current
- Adhered to recipe and presentation standards for specialty coffee drinks
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning
- Resolved customer disputes with tact and professionalism
- Received and accurately processed customer payments
- Greeted and connected with every customer, recommending drinks and pastries
- Maintained clean and organized workspaces, enabling coworkers to easily locate resources and products
- Maintained highest standards of conduct and personalized customer service
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks, and brewed teas
- Maintained calm demeanor during high-volume periods and special events
- Cleaned and sanitized work areas, utensils, and equipment
- Managed peak morning custom with accurate, efficient, levelheaded service
- Cleaned equipment, disposed of waste, and cashed-up registers for thorough store closing processes.
Barista
Hotel Dicovery INN
Kathmandu
02.2019 - 02.2021
- Resolved customer disputes with tact and professionalism
- Ordered, received, and stocked supplies and retail products
- Checked temperatures of freezers, refrigerators, and heating equipment to verify proper functioning
- Cleaned and sanitized work areas, utensils, and equipment
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspaces, enabling coworkers to easily locate resources and products.
Education
Certificate of Higher Education -
Bhutan Devi higher Secondary School
Kathmandu, NepalSkills
- Safe food handling practices
- POS system operation
- Espresso calibration
- Cash register operation
- Food preparation
- Complaints resolution
- Team player
- Teamwork and collaboration
- Specialty coffee
- Product displays
- Customer service
- Cash handling
- Flexible
- Complaint management
- Merchandising
- Product knowledge
- Stock counting
- Refund and exchange processing
- Equipment Maintenance
- Attention to Detail
- POS Systems
- Stock management
- Visual merchandising
- Customer Service
- Product demonstrations
- Cash management
- Inventory management
- Just In Time stock control
- Dispute management
- Stock ordering
- Store Management
- Warehouse management
- Order Picking
- Stock handling techniques
Timeline
Store assistant
Accuro support service
03.2024 - Current
Barista
Accuro Catring service
08.2022 - Current
Barista
Hotel Dicovery INN
02.2019 - 02.2021
Certificate of Higher Education -
Bhutan Devi higher Secondary School
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