Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sithara Jasmin

Sithara Jasmin

Dubai

Summary

Customer Service Agent with 2+ years of experience in providing exceptional support and efficiently resolving inquiries. Proficient in CRM systems and conflict resolution, consistently achieving high customer satisfaction rates. Demonstrated ability to thrive in high-volume environments while maintaining professionalism and empathy.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

4biz international
01.2022 - 01.2024
  • Maintained detailed records of customer interactions using CRM systems
  • Managed and tracked service requests, ensuring timely follow-ups and customer satisfaction.
  • Performed other related duties as assigned within the appropriate skill and experience capabilities expected for this position
  • Received consistent positive feedback from customers and team leads
  • Collaborated with internal departments to resolve service issues and ensure customer satisfaction.

Education

Master of Business Administration (MBA) -

Jain University

Bachelor of Business Administration (BBA) -

Calicut University
01.2024

Skills

  • Customer Relationship Management (CRM)
  • Active listening
  • Call Center Operations
  • Data entry
  • Critical thinking
  • Problem resolution
  • Microsoft Office & Ticketing Systems
  • Call center experience
  • Customer service

Languages

English
Malayalam
Hindi

Timeline

Customer Service Representative

4biz international
01.2022 - 01.2024

Master of Business Administration (MBA) -

Jain University

Bachelor of Business Administration (BBA) -

Calicut University

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Sithara Jasmin