Sithara Jasmin
Customer Service Agent
Sharjah
Summary
Experienced customer service agent with a background in high-volume, multicultural environments. Proficient in front-facing support, resolving passenger issues, and maintaining service excellence under pressure. Demonstrated success in shift-based roles, showcasing strong communication, problem-solving, and interpersonal skills tailored for airport operations.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Agent
4biz International
01.2022 - 01.2024
- Excelled in delivering exceptional customer service in dynamic, fast-paced environments by effectively multitasking and maintaining a strong customer-first approach.
- Demonstrated outstanding communication and interpersonal skills when resolving inquiries, ensuring a seamless and professional customer experience.
- Maintained high attention to detail while accurately managing over 5,000 records, transactions, and correspondence using Microsoft Office and other digital tools.
- Maintained full compliance with company policies and operational procedures, ensuring safety, consistency, and service excellence across all customer touchpoints.
- Adaptable to shift-based work schedules, with a proven record of reliability, teamwork, and consistent performance under pressure.
Education
Master of Business Administration -
Jain University
BangaloreBachelor of Business Administration -
Calicut University
KeralaSkills
- Delivered exceptional customer service across face-to-face, digital, and phone channels in fast-paced, multicultural environments
- Delivered clear and culturally sensitive communication with international customers, leveraging fluency in English and strong interpersonal skills
- Skilled in using CRM system to manage customer interactions and resolve issues efficiently
- Flexible with shift-based work; experienced in supporting customers within 24/7 contact centre and digital service environments
- Accurately identified client needs and delivered tailored solutions to boost satisfaction and loyalty
- Proficient in digital communication platforms including chat, email, and social media, combined with strong skills in Microsoft Office Suite (Word, Excel, Outlook) for effective customer interaction and reporting
Timeline
Customer Service Agent
4biz International
01.2022 - 01.2024
Master of Business Administration -
Jain University
Bachelor of Business Administration -
Calicut University
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