Sithu CP
Abu Dhabi
Summary
Experienced in IT helpdesk/Desktop support for over 8 years with a solid foundation in Cloud support and troubleshooting. Consistently managing and resolving technical issues efficiently, contributing to seamless IT operations. Expertise in software installation and network configuration, resulting in enhanced system performance and increased user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Sinyar Holding
06.2023 - Current
- Working on One desk Ticketing tools/Laptop Configurations
- MFT file transfer service, Galaxkey
- Working on AD on adding the user and Computers on to OU's
- Assisting Users on Hardware and software issues
- Worked on Manage engine Policies,Software Installation,Asset Management.
- Streamlined deployment of new workstations by creating standardized images and automated installations.
- Served as primary interaction point for Users.
- TrendMicro, Bitlocker
- Eset Antivirus, Defender.
- Cisco Anyconnect , Global Protect VPNs
- ADmanager
- Led system administration, overseeing 800 installations across multiple facilities.
Executive -Desktop Engineer (L2 Support)
Tredence Analytics
07.2021 - 06.2023
- Working on Ticketing tool named Service Manager
- Knowledge on Web services
- Helping user to resolve the issues through remote
- Software installations
- Outlook issue
- Teams issue
- VPN Issues
- Internet not working issues
- System Slowness issues
- Providing Chrome extension
- Configuration of Microsoft authentication
- Configuration of OneDrive
- Owner of Hosted FTP, which is a tool required to share files which can be accessible by outside organization
- System configurations
- OS imaging (PXE booting, Offline Imaging)
- Handling Hardware issues (BSOD, OS crash etc.)
- Experience on Symantec, BitLocker Encryption
Team Lead
HCL
04.2019 - 07.2021
- Experience on BMC Remedy ticketing tool
- Worked on Excels for preparing the reports
- Weekly report
- Monthly Report
- OLA tracker
- Engineers SLA performance report
- SOP's
- Asset Sheet maintaining for Desktop, Thin client and Workgroup
- Worked under BitLocker Encryption Enrollment team
- Worked on preparing MOM
IT Support
Salmaniya Ministry of Health Hospital
06.2015 - 10.2018
- Managing asset inventory
- Worked with users to resolve the hardware issues, Software Issues
- Configuring laptops for new users
- Managing and adding new user list
- Attendance reporting
IT Faculty
Netshells Technologies
07.2014 - 07.2015
- Part of ASAP (Additional Skill Acquisition Program by Kerala Govt.)
- Tutor of 12th students on information technology
Education
B-tech - Information Technology
KMCT College of Engineering
Kerala01.2013
Higher Secondary -
Emjay Higher Secondary School
Kerala01.2008
10th Grade -
St. Antony's Girls High School
01.2006
Skills
- Experienced with MS Office 2016 and 365
- Ticketing tool (Service Manager, BMC remedy, One desk,Manage Engine)
- FortiClient GlobalProtect Setup
- Proficient in Creative Cloud Applications
- Windows administration
- Network troubleshooting
- Azure proficiency
- Virtualization technologies
- Cost optimization
- Data migration
- Cloud computing
Websites
Certification
Microsoft Az-900 certified
Languages
English
Malayalam
Hindi
Tamil
Awards
Best Employee Award, 07/01/22
Disclaimer
I sincerely believe that the above mentioned facts are true to my knowledge and belief.
Personal Information
- Nationality: India
- Marital Status: Married
- Visa Status: Work Visa
Timeline
Desktop Engineer
Sinyar Holding
06.2023 - Current
Executive -Desktop Engineer (L2 Support)
Tredence Analytics
07.2021 - 06.2023
Team Lead
HCL
04.2019 - 07.2021
IT Support
Salmaniya Ministry of Health Hospital
06.2015 - 10.2018
IT Faculty
Netshells Technologies
07.2014 - 07.2015
10th Grade -
St. Antony's Girls High School
B-tech - Information Technology
KMCT College of Engineering
Higher Secondary -
Emjay Higher Secondary School
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