Si Thu Htet
Dubai
Summary
Dynamic and dedicated Front Office Executive with over 4 years of experience in providing exceptional customer service and administrative support. Proven ability to thrive in high-pressure environments and collaborate effectively within a team. Guest Service Agent with expertise in customer service, communication, and multitasking. Seeking to continue delivering exceptional guest experiences in the hospitality industry. Skilled Senior Banking Assistant with strengths in teamwork, public speaking, and problem-solving. My aim is to continue providing excellent service in a similar role.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Uab Bank
03.2020 - 03.2024
- As a Guest Service Agent at uab bank, I provided excellent customer service, assisted with various banking services, and ensured customer satisfaction
- I handled customer inquiries, processed transactions, and maintained a professional and welcoming environment for customers.
- Provided excellent customer service and ensured customer satisfaction.
- Handled customer inquiries and processed transactions.
- Maintained a professional and welcoming environment for customers.
- Trained new employees on customer service policies and procedures, resulting in an increase in customer satisfaction ratings.
- Advised customers on product features and functionality, resulting in product purchases.
- Followed bank security procedures to protect customer data and assets.
- Processed deposits, withdrawals, transfers, and other banking transactions.
- Completed transactions accurately and efficiently, resulting in a 90% accuracy rate
Education
Bachelor of Arts - English Language And Literature
Dagon University
01.2020
Mini MBA -
Banking & Finance
12.2021
Online Certificate -
Customer service (Fidelity Industries)
05.2024
Skills
- Computer Skills
- Communication Skills
- Ability to Work in a Team
- Customer service
- Administrative support
- Microsoft Office
- Financial reporting
- Time management
Locations
Dubai
Personal Information
Title: Guest Service Agent
Languages
English
Upper intermediate (B2)
Timeline
Guest Service Agent
Uab Bank
03.2020 - 03.2024
Bachelor of Arts - English Language And Literature
Dagon University
Mini MBA -
Banking & Finance
Online Certificate -
Customer service (Fidelity Industries)