Siv Nivedan
Matale,United Arab Emirates
Summary
I have skills for working in hard situations with maximum responsibility. I can manage working stress, and I get pleasure from completing my duties with self-motion and avoidance. Any kind of difficulty. I can listen to others with a flexible mind, share my opinions with others to make a successful synergic effect, and work as a team.
To be a successful person who can manage issues in any Circumstances Motivated professional offers diplomatic and personable communication coupled with superior attention to detail. Manages high-volume requests with exceptional prioritisation skills. Proactive and professional in high-tension environments.
Overview
10
10
years of professional experience
Work history
Guest service agent
Conrad Abu Dhabi Etihad Towers
Abu Dhabi, UAE
02.2022 - Current
- Greeted guests warmly and professionally for positive first impressions.
- Facilitated check-in and check-out procedures for guests.
- Registered guest information on the database to maintain accuracy.
- Verified ID and payment methods of guests.
- Answered guest calls and resolved queries promptly and politely.
- Prepared customer bills and processed payments upon checkout.
- Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Updated systems with booking information to reflect accurate, current availability.
- Advised guests of current offers and promotions to upsell services.
- Delivered first-class customer care through polite, professional service.
- Addressed questions, escalating issues and complaints to management.
Guest Service Agent
Cinnamon Wild Yala (Yala)
04.2021 - Current
- Managing front desk tasks for a 68 room's full-service 4 Star hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings, Cross checking with Reservation team room booking, Forecast balancing the rooms for future
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, Agent payments following up
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Monitoring compliance with safety standards and company guidelines
- Addressing customer complaints and satisfying their needs in a professional manner
- Following up the special requirement by management or Guest
- Training to Trainee with SOP, front office duties
- Following up the Events for front office duties to do
- Whole duties performed under Zap PMS.
Head Receptionist / Group Room Reservation Assistant
Royal Kandyan Hotel & Hotel Kandyan Arts (Kandy)
11.2019 - 01.2021
- Managing front desk tasks for a 65 room's & 5 banquet hall's full-service 4 Star hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings, Cross checking with Reservation team room booking, Forecast balancing the rooms for future
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, Agent payments following up
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Following up the special requirement by management or Guest
- Training to Trainee with SOP, front office duties
- Following up the Events for front office duties to do
- Managing the rosters with FOE or FOM
- Part-time Guest Relation and Room Sales
- Whole duties performed under Front Desk PMS.
Senior Receptionist
The Grand Mountain Hotel (Matale)
10.2017 - 11.2019
- Managing front desk tasks for an 80 room's & 5 banquet hall's full-service 5 Star hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings, Cross checking with Reservation team room booking
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, Agent payments, etc
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Following up the special requirement by management or Guest
- Training to Trainee with SOP
- Whole duties performed under IDS PMS.
Senior Receptionist
Devon Hotel (Kandy)
04.2017 - 10.2017
- Managing front desk tasks for a 44 room's & 3 banquet hall's full-service boutique hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, etc
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Coordinating Banquet functions
- Whole duties performed under IDS PMS.
Receptionist
Hotel Gangaaddara (Kandy)
11.2015 - 04.2017
- Managing front desk tasks for a 38 room's & 4 banquet hall's full-service boutique hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, etc
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Coordinating Banquet functions
- Whole duties performed under Soft master PMS.
Assistant Receptionist
Marina Hotel Passikudah & Passi Villa Hotel (Batticola)
04.2015 - 11.2015
- Managing front desk tasks for a 41 & 54 room's full-service boutique hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, etc
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Whole duties performed under Manual PMS.
Trainee Receptionist
Elephant Corridor Hotel (Sigiriya)
09.2014 - 04.2015
- Managing front desk tasks for a 22 room's full-service boutique hotel
- Reception duties performed check-in & check-out at specific time
- Reservation duties performed reserving rooms over the telephone & FIT bookings
- Cashier duties performed collecting all bills from guests by cross-checking the mini bar & Restaurant, etc
- Switchboard duties performed transfers the calls to relevant department
- Informing the specific messages to departments & Guests
- Whole duties performed under Sapro PMS.
Trainee English Guide
Heritage Spice & Herbs (North Matale)
Matale
01.2014 - 06.2014
- Guiding foreigners around the garden
- Demonstrating garden products
- Promoting the products
- Cashier.
Education
Skills
- Check-in and check-out processes
- Guest reservations
- Public relations
- Check-out management
- Complaint filing procedures
- Guest experience
- Service coordination
- Time management
- Problem-solving
Personal Information
- NIC Number: 952003712V
- Date of birth: 07/18/95
- Gender: Male
- Nationality: Sri Lankan
- Marital status: Single
- Religion: Christian
Custom
- GYM
- Photograph
- Watching TV Series & Movie
- Sports Indoor & Outdoor
Timeline
Guest service agent
Conrad Abu Dhabi Etihad Towers
02.2022 - Current
Guest Service Agent
Cinnamon Wild Yala (Yala)
04.2021 - Current
Head Receptionist / Group Room Reservation Assistant
Royal Kandyan Hotel & Hotel Kandyan Arts (Kandy)
11.2019 - 01.2021
Senior Receptionist
The Grand Mountain Hotel (Matale)
10.2017 - 11.2019
Senior Receptionist
Devon Hotel (Kandy)
04.2017 - 10.2017
Receptionist
Hotel Gangaaddara (Kandy)
11.2015 - 04.2017
Assistant Receptionist
Marina Hotel Passikudah & Passi Villa Hotel (Batticola)
04.2015 - 11.2015
Trainee Receptionist
Elephant Corridor Hotel (Sigiriya)
09.2014 - 04.2015
Trainee English Guide
Heritage Spice & Herbs (North Matale)
01.2014 - 06.2014
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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