Siva Mayazhagu
Dubai,Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
4
4
Languages
4
4
years of post-secondary education
2
2
years of professional experience
Work History
IT Support Engineer
Technical Glass And Aluminium Co Ll c
Dubai, Dubai
11.2019 - Current
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Configured and installed computer systems for other sub-organizations.
- Developed technical designs for customers, consultants and contractors.
- Patched software and installed new versions to eliminate security problems and protect data.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
High School Diploma -
GHSS
MaramadakkiHigh School Diploma -
Government Polytechnic College
Aranthangi 03.2014 - 10.2017
Skills
Desktop support
Technical issues analysis
TCP/IP
Software diagnosis
Windows 10
Customer service expert
Technical Support
User credential management
Application support
Linksys
Network diagnostics
Microsoft Outlook
Issue troubleshooting
Timeline
IT Support Engineer
Technical Glass And Aluminium Co Ll c
11.2019 - Current
High School Diploma -
Government Polytechnic College
03.2014 - 10.2017
High School Diploma -
GHSS