Sivabalaji Mathiyalagan
Dubai
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
GMG GROUP
DUBAI
12.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Achieving KPI's.
- Personally liable for P&L Statement results.
- Monitoring foreign and local products that are back in stock, Forecasting sales of products and ordering accordingly.
- Checking movement of products and maintaining proper availability of all items.
- Comparing sales and setting targets to meet sales compared to last year.
- Coordinating with buyers and suppliers in case of issues like opening new assortments, creating new barcodes, checking for aggressive promotions.
- Approaching customers listening to their complaints and suggestions, and providing them with their requirements.
- Doing reports like weekly sales, performance notice, Duty reports, Seasonal notes, investigation reports, daily checklist.
- Conducting meetings with employees, motivating them to give 100% at workplace.
- Have experience of working on system like Microsoft NAV, Power BI,
- Store Inventory Management.
Store Manager
Aswaaq Retail LLC
DUBAI
05.2017 - 11.2022
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Approved regular payroll submissions for employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager in Training
Aswaaq Retail LLC
Dubai, United Arab Emirates
12.2016 - 05.2017
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within local market area.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
Cashier
Aswaaq Retail LLC
DUBAI
10.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses with 100% productivity.
Project Engineer
Bharathi projects
INDIA
07.2013 - 03.2015
- Develops engineering and Diploma project objectives by reviewing project proposals and plans and conferring with management.
- Determines project responsibilities by identifying project phases and elements, assigning personnel to phases and elements, and reviewing bids from students with more than 25% of profit.
- Identified technical risks within managed projects.
Education
Bachelor of Technology -
ARJ College of Engineering and Technology
Mannargudi, India01.2013
Skills
- Revenue Forecasting
- Strategic thinker
- Maximizing profitability
- Policies and Procedures
- Loss Prevention
- Business Leadership
Languages
Tamil
English
Hindi
Malyalam
Driving License - Category
UAE - LMV - Automatic
Personal Information
- Title: RETAIL STORE MANAGER
- Date of Birth: 06/20/91
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Playing volleyball
- Chess
- Listening music
Timeline
Store Manager
GMG GROUP
12.2022 - Current
Store Manager
Aswaaq Retail LLC
05.2017 - 11.2022
Store Manager in Training
Aswaaq Retail LLC
12.2016 - 05.2017
Cashier
Aswaaq Retail LLC
10.2015 - 11.2016
Project Engineer
Bharathi projects
07.2013 - 03.2015
Bachelor of Technology -
ARJ College of Engineering and Technology