Siva Ganeswararao Vendra
Sharjah
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Waiter position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Management
Grand mercury hotel
09.2016 - 05.2020
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Conduct property inspections nightly to verify staff efficiency and exceptional guest accommodations.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Answered telephone calls and emails to assist customers in making reservations.
- Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Hotel Management Trainee
Grand Mercury Hotel
03.2016 - 09.2016
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Conducted [Number] property inspections nightly to verify staff efficiency and exceptional guest accommodations.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Answered telephone calls and emails to assist customers in making reservations.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue [Number]%.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
Ph.D. - Kitchen Production
Akhil Hotel Management
Rajamandry, Andhra Pradesh, India08.2016
Skills
- Resource Utilization
- Operational Systems Monitoring
- Special Events Ticketing
- Regulatory Compliance
- Guest Accommodations
- Hotel Room Cleaning
- Team Meetings
- Outstanding Communication Skills
- Safe Food Handling Practices
- Kitchen Sanitation
- Office Meetings
- Daily Logs
Certification
- Certified Production, Grand Mercure Bangalore
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Hotel Management
Grand mercury hotel
09.2016 - 05.2020
Hotel Management Trainee
Grand Mercury Hotel
03.2016 - 09.2016
Ph.D. - Kitchen Production
Akhil Hotel Management
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