Sivakumar Singaramoorthy

• Defined and managed project scope, objectives, timelines, and delivery plans for initiatives across Retail and Corporate Banking Channels.
• Developed and maintained end-to-end project plans covering mobile application development, middleware integrations, networking, infrastructure, and security dependencies.
• Collaborated with vendors, business stakeholders, and internal IT teams to drive timely and successful project delivery.
• Proactively identified delivery, technical, and regulatory risks, implementing mitigation and control measures to ensure secure and compliant outcomes.
• Successfully implemented UAE PASS authentication for the Al Masraf Retail Mobile Banking application.
• Currently leading the Self-Onboarding application implementation alongside a Retail Banking Channel platform technical upgrade.
• Managing Corporate Channel consolidated change initiatives, including SWIFT GPI Tracker, WPS–MOHRE integration, MT940 statement generation, and CBUAE regulatory changes.
• Led and motivated cross-functional teams to achieve project milestones on schedule and within defined constraints.Defined project scope, objectives, and timelines for initiatives across Retail and Corporate Channels.
• Coordinated closely with vendors, internal business stakeholders, and IT teams to ensure successful delivery against project objectives.
• Led cross-functional teams to achieve project goals on time.

Key Projects: Retail Mobile Banking App Implementation & Upgrade of Corporate Internet and Mobile banking to new platform

Other Initiatives: In addition to the above projects, successfully implemented CBUAE regulatory changes across digital channels, enabling seamless integration with multiple payment systems including SWIFT, FTS, WPS, NPSS, and AANI.

• Lead team of 15 to oversee conception, requirement gathering, documentation and rollout of Retail Mobile Banking;
• Devise and communicate key objectives, KPIs and project timelines to senior management and project delivery team.
• Manage project implementation and deployment.
• Track performance, identify bottlenecks, and determine response measures to ensure project delivered within time and budget constraints.
• Conduct troubleshooting, support and analysis.
• Gather user feedback, document bugs and change requests, identify opportunities to enhance processes, and deliver workshops and training sessions.
• Direct stakeholder management, coordinating with senior management, engaging with third-party vendors, and overseeing negotiations and contracts.
• Lead stakeholder meetings with business, compliance, and technology teams to align on requirements and communicate unique value of digital platform features.
• Manage complex datasets for digital channel migrations, ensuring high accuracy and accountability across middleware and core banking integrations.
• Expertise in mapping complex financial data structures from varied legacy environments into standardized formats using SQL and SSIS for scalable client delivery.
• Successful API integration and compliance with national standards. Leading cross-functional stakeholder meetings with business, compliance, security, and technology teams to align on requirements and delivery milestones.
• Managing end-to-end project lifecycle from initiation through planning, execution, testing, and go-live. Overseeing SIT, UAT, and security testing activities, ensuring timely defect resolution and regulatory compliance.
• Monitoring project risks, issues, and dependencies, implementing mitigation plans to avoid delivery delays. Preparing and presenting status reports and executive updates to senior management.
• Execution of enhancements and updates in Internet and Mobile Banking channels. Working closely with cross-functional teams to gather, document, and analyze business requirements, translating them into comprehensive system design and architecture.
• Collaborating with quality assurance teams to perform comprehensive testing, ensuring software reliability and accuracy. Collaborating with external vendors to evaluate and integrate third-party software solutions, ensuring seamless integration with existing systems.

• Involved in the Initial implementation of Corporate Internet & mobile banking channels from IT technical side
• Managing Channel Applications Change Requests and Production support with a small team
• Providing end-user training and support, facilitating smooth system adoption, and minimizing user-related issues.
• Leading system development projects and change requests from inception to completion, ensuring on-time and within-budget delivery of solutions.
• Conducted in-depth system assessments to identify inefficiencies and recommend enhancements, resulting in significant increase in operational efficiency.
• Developing and maintaining system documentation, including functional specifications, technical design documents, and user manuals.
• Providing technical leadership and guidance to junior analysts and development teams, fostering skill development and teamwork.
• Led end-to-end IT change management processes in compliance with ITIL and bank governance standards, ensuring minimal disruption to critical banking services.
• Managed normal, emergency, and regulatory-driven changes across Retail and Corporate online platforms.
• Coordinated with business, IT, security, vendors, and operations teams to plan, assess risk, and execute production changes
• Facilitated Change Advisory Board (CAB) meetings, presenting change impact analysis, rollback plans, and implementation strategies.
• Ensured all changes adhered to CBUAE / Central Bank regulations, internal audit requirements, and information security policies.
• Developed and enforced change documentation, including implementation plans, back-out procedures, and post-implementation review reports.
• Reduced production incidents by improving change impact analysis and dependency mapping across applications, middleware, and infrastructure.
• Supported major releases and platform upgrades for digital channels, payment systems, and integrations.

• Worked extensively in the field of support during this peirod.
• Core Banking support(T24), Moody Risk Analyst (MRA) and in-house development/ supported of dot net based applications.
• Acted as a key stakeholder during major incidents, ensuring timely communication to business and senior management.
• Implemented problem management practices to track recurring issues and improve system stability.
• Worked closely with service desk teams to improve incident categorization, resolution time, and customer experience.
• Prepared incident and availability reports for management and regulatory review.
• Worked closely with other team members to identify and remove application bugs.
• Collected information through client phone calls to identify and report product problems.
• Responded to phone calls, email and in- person cases. Provided various reports to different departments for MIS reporting.
• Coordinated with vendors and internal teams to resolve time-critical production issues, especially during month-end and regulatory cut-off periods.
• Managed production deployments, hotfixes, and emergency changes with minimal customer impact.
• Maintained and reviewed application logs, batch jobs, and transaction flows to ensure smooth daily operations.
• Supported UAT, pre-production, and production environments, ensuring stability during releases and rollouts.
• Good Knowledge in SQL data extraction and uploading data using SSIS/DTS packages.

• Deputed to National bank of Fujairah to support their in-house. Played a key role in the successful migration of legacy systems to modern platforms, resulting in reduced maintenance costs and enhanced system capabilities. Stayed current with industry trends and emerging technologies to recommend innovative solutions that drive business growth. Designed, developed, and maintained custom software solutions to address business needs quickly. Conducted system troubleshooting and issue resolution, ensuring minimal downtime and disruptions. Played a lead role in supporting of multiple applications/systems in the Bank. Coordinated with Vendors, Business users, and internal IT teams to smooth execution of SIT & UAT and the resolution of issues identified during SIT & UAT. Played a facilitative role with the implementation partner and our internal technical team in planning the deployment of the environment and for Go Live. Managed Internet Banking (Retail and Corporate Module) support. Assigned technical tasks to different team members according to the area of expertise – Completed assigned projects on time. Assessed Team members' capability and provided feedback to improve their performance. Trained several Information Technology teams and supervised them efficiently.

• Supported in-house logistics system and provided data to the business team for their MIS reporting. Developed new system to capture daily sales details and developed new reports based on user requirements.

• Supported Oracle D2K form based ERP system. Development various Oracle Reports based on business users requirement.