SIYAD NAJUMUL HUDHA
Dubai,UAE
Summary
Experienced professional with expertise in hospital operations and administration, specialising in patient experience management, grievance resolution, and front office supervision. Proficient in billing and insurance coordination, revenue cycle support, and KPI/footfall reporting, with a strong focus on documentation and MIS reporting. Skilled in team coordination, shift management, crisis response, and emergency handling, leveraging advanced proficiency in MS Excel and MS Office to optimise operational efficiency. Dedicated to enhancing healthcare service delivery through strategic oversight and process improvement.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Executive / Billing Executive – Operations Support
Aster DM Healthcare, Discovery Gardens
Dubai
01.2024 - 01.2026
- Manage end-to-end front office operations including appointment scheduling, billing, collections, and patient coordination
- Act as first point of escalation for patient and family complaints, ensuring timely resolution and service recovery
- Coordinate with clinical, insurance, and administrative teams to ensure smooth patient flow and accurate billing
- Support insurance approvals, claim submission, denial checking, and resubmission as per payer agreements
- Assist operations team in revenue cycle improvements and daily billing closure reports
- Train non-clinical staff on documentation standards, coding basics, and insurance workflows
Manager On Duty – Hospital Operations
Travancore Medical College Super Specialty Hospital
Kollam
01.2023 - 01.2024
- Led shift-based hospital operations ensuring continuity of patient care and administrative services
- Supervised front office, admission desk, allied services, and call center teams
- Coordinated interdepartmental resource allocation to meet patient care demands
- Managed critical incidents, emergencies, and patient grievances during duty hours
- Prepared daily, weekly, and monthly hospital footfall and operations performance reports
Patient Relations Executive
Travancore Medical College Super Specialty Hospital
Kollam
01.2022 - 01.2023
- Managed inpatient admission and discharge processes with complete documentation accuracy
- Coordinated with nursing and medical teams for timely patient care delivery
- Addressed patient concerns and ensured adherence to hospital service protocols
- Maintained inpatient medical records ensuring confidentiality and regulatory compliance
Guest Service Associate
IGH Cassells Hotel
Al Barsha, Dubai
01.2018 - 01.2020
- Delivered high-quality guest service in a structured hospitality environment
- Coordinated with housekeeping and F&B; departments for smooth service delivery
- Followed safety, emergency, and service SOPs consistently
Education
MBA - Human Resources & Finance
University of Kerala
INDIA 03.2020 - 03.2022
BSc - Hospitality & Hotel Administration
IGNOU & NCHMCT
New Delhi 05.2013 - 06.2016
Skills
- Hospital Operations & Administration
- Patient Experience & Grievance Management
- Front Office & Admission Supervision
- Billing & Insurance Coordination
- Revenue Cycle Support
- Team Coordination & Shift Management
- KPI / Footfall Reporting
- Crisis & Emergency Response
- Documentation & MIS Reporting
- MS Excel
- MS Office
Certification
- Customer Relationship Management, IIM Bangalore, 2021-01-01
- Financial Accounting, IGNOU, New Delhi, 2022-01-01
Timeline
Customer Service Executive / Billing Executive – Operations Support
Aster DM Healthcare, Discovery Gardens
01.2024 - 01.2026
Manager On Duty – Hospital Operations
Travancore Medical College Super Specialty Hospital
01.2023 - 01.2024
Patient Relations Executive
Travancore Medical College Super Specialty Hospital
01.2022 - 01.2023
MBA - Human Resources & Finance
University of Kerala
03.2020 - 03.2022
Guest Service Associate
IGH Cassells Hotel
01.2018 - 01.2020
BSc - Hospitality & Hotel Administration
IGNOU & NCHMCT
05.2013 - 06.2016