Saleh K. Flaifel

• Managing ERP ecosystem (ADERP) used by 55 government agencies and more than 55,000 users ensuring systems are well performed, seamlessly integrated, optimized, and scalable.
• Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across cross-functional teams.
• Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
• Enhanced application performance by integrating cloud technologies and microservices architecture.
• Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
• Provide advisory for newly adopted solutions, ensuring seamless integration with the ERP system
• Conduct DR failover tests on quarterly basis to ensure system readiness, calculating downtime (RTO/RPO) and maintain compliance with ISO 27001 and business continuity standard.
• Collaborated with cross-functional teams for Multi-cloud solutions integrations and design, migrating services from on-prem to cloud while ensuring compliance with Abu Dhabi government regulations, cybersecurity standards and international frameworks.
• Enforcing security policies, implementations of data protection measurement for both production and test environments, as well ensuring latest security patches are applied to mitigate vulnerabilities.
• Led technical projects as well managing vendors and collaborating with stakeholders and cross functional team for overseeing planning, execution, and delivery while ensuring alignment with business objectives.
• Championed a culture of continuous improvement by conducting code reviews and providing constructive feedback to peers.
• Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues.
• Streamlined system integrations through the use of RESTful APIs, improving interoperability between various applications.
• Maintained current and in-depth understanding of business processes, needs and objectives.
• Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
• Broke down technical ideas and issues into non-technical terms for business executives.
• Wrote and maintained custom scripts to increase system efficiency and performance time.

Key Achievements:

• Managed the successful implementation of various products and their integration with ERP such as GRC, ECC, APEX, BIP, OpenText, ECM, ChainSys.
• Introduced and enforced innovative processes for handling data requests, access permissions and ticket management, significantly enhancing operational efficiency and policy effectiveness within Infrastructure Department.
• Initiated and led transformation of databases into a multi-tenant architecture streamlining DoF databases management. This initiative resulted in 30% reduction in operational difficulties, a 25% improvement in resource allocation efficiency, and a 45% enhancement in performance of applications & database.
• Led migration services to newly established entity Department of Government Enablement (DGE), ensuring a smooth transition and minimal disruption.

• Built and led a team of IT Professionals, driving collaboration and overseeing the digital transformation of solutions from projects phase to operation.
• Established effective communication channels between stakeholders, developers, and end-users, ensuring alignment with business objectives.
• Implemented agile methodologies to improve overall team productivity and adaptability to changing project requirements.
• Managed vendor relationships to ensure timely delivery of outsourced components while maintaining strict quality standards.
• Enhanced application functionality by identifying areas for improvement and implementing strategic development plans.
• Identified opportunities for process automation, significantly decreasing manual efforts required during development cycles.
• Cultivated a culture of innovation by encouraging team members to explore new technologies relevant to their work domains.
• Boosted overall application security by proactively addressing potential vulnerabilities and implementing robust risk mitigation strategies.
• Conducted thorough code reviews for improved application performance and adherence to coding standards.
• Developed comprehensive documentation, enhancing knowledge sharing among team members and facilitating smooth project handovers.
• Oversaw budgeting activities, aligning resource allocation with prioritized projects to maximize return on investment.
• Led cross-functional teams to successfully deliver complex projects within set deadlines and budget constraints.

Key Achievements:

• Recognized and hired key talent internally/externally, built and mentored a cross-functional operational team.
• Drove Improvements in production support, system monitoring, and diagnostic process which reduced technical escalations and enhancing customer satisfaction.
• Successfully implemented and delivered multiple in-house applications & off shelf solutions to BAE Systems, contributing to their digital transformation initiative.

• Collaborated closely with stakeholders and global project teams to gather requirements, define project scope, and establish deliverables ensuring clear communication and alignment.
• Worked with cross-functional teams through entire project lifecycle, from requirement analysis and solution design to implementation and deployment, ensuring on-time and within-budget delivery.
• Technical advisor and subject matter expert in database and integration as well middleware.
• Ensuring high availability and disaster recovery design and implementations.
• Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
• Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
• Increased security measures by implementing robust authentication and encryption protocols, protecting sensitive data from potential breaches.
• Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues.
• Maintained current and in-depth understanding of business processes, needs and objectives.
• Delivered highly-available systems utilizing load balancing techniques, allowing for seamless scalability during peak usage periods.
• Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Executed application database upgrades, backups and restore duties.
• Managed project scope, schedule, status and documentation.
• Provided support during customer implementations and applied industry best practices.

Key Achievements:

• Achieved BAE Systems Chairman's award, category of innovating for success “Business leader award 2017”.
• Recommended Oracle OVM to be used as one of the virtualization layers next to other technologies that customer use such as HYPER-V and VMWARE, decrementing database & middleware licensing costs by 60%.

• Played a pivotal role in decision making team, guiding the selection of partners and providers to align with strategic IT objectives.
• Established robust governance for IT care services by creating and implementing standardized procedures, policies, and operational standards.
• Maintained full stack of systems of Databases, ERP application, Middleware, and Virtualization.
• Delivered expert functional support for key ERP modules, including Supply Chain Management (SCM), Human Resources (HR), Finance (FIN), ensuring seamless operations and assisting internal care staff with module-related queries and issues.
• Played a pivotal role in the implementation and integration of Salesforce CRM and Miller Heiman sales methodology, enhancing the management of complex sales process and improving the engagement and satisfaction of Care customers.
• Streamlined backup and recovery processes, enhancing overall system stability and availability.
• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
• Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
• Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
• Optimized database performance by monitoring health and implementing tuning recommendations.
• Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
• Implemented capacity planning strategies to accommodate growth in data volume without compromising system performance or reliability.
• Ensured database security with implementation of role-based access control and regular vulnerability assessments.
• Developed comprehensive documentation on database architecture, simplifying future upgrades and maintenance tasks.
• Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
• Led server infrastructure development, quality assurance, staging and production systems.
• Developed custom automation scripts, significantly reducing time spent on routine administrative tasks.

Key Achievements:

• Awarded “Employee of the Month” twice in 2015 for exceptional contribution to operational improvements and IT initiatives.
• Led the first Oracle Product Datahub implementation and integration with the supply chain module in Saudi Arabia, streamlining supply chain operations and enhancing data management practices, contributing to improved customer service and operational efficiency.

• Established strong relationships with customers across MEA region by providing ongoing support and addressing concerns promptly for technical queries related to NCR solutions to meet their business requirements and ensuring compatibility, particularly with non-NCR ATM's.
• Supported sales team success by delivering technical expertise during client meetings and presentations.
• Assisted in closing deals by addressing customer objections and demonstrating the value of proposed NCR solutions.
• Assisted customers across MEA region in troubleshooting product issues and provided timely technical support by remote support or being on-site.
• Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.
• Collaborated with product management teams to provide feedback on market trends and contribute to NCR product improvements.

Key Achievement :

• Contributed to securing deals worth of $6+ million by delivering technical demos and solution proposals.
• Conducted10+ successful workshops and demos that enhanced client confidante for NCR solutions adoption.

• Team member of Business Delivery unit performed offshore and onsite Implementation, Migration and Upgrade of Oracle technologies projects across MEA region to high profile public and private sector.
• Eagerly embraced opportunities to develop proficiency in Oracle technologies.
• Displayed a quick learning curve, absorbing complex concepts and practices within a fast-paced environment.
• Played a vital role in offshore and onsite Oracle projects across MEA, focusing on seamless implementation, migration.
• Actively engaged in assessing customer environments, identifying optimization opportunities, and recommending performance-enhancing solutions. Assisted in maintaining well-optimized and high availability solutions.
• Thrived within a collaborative environment, collaborating closely with senior colleagues and contributing to weekly performance analysis and process mapping efforts contributed to successful project progression.
• Supported applications and databases for clients, resolving operational issues, and sharing insights with client DBA teams through comprehensive training sessions.

Key Achievement :

• Led the implementation of convert to extended RAC for Sonatel (Orange) Senegal , ensuring seamless deployment, minimal downtime.
• Conducted 4+ training sessions for client teams, for DBA, Middleware, Workflow administration.
• Supported presales and solution design, contributing to securing deals worth of $10 million.