Smail Batkic
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Strbacki Buk
02.2020 - 04.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Review the dining reservation list along with my section assignment.
- Set up for events, carry trays, serve guests and clean up at the events conclusion.
- Review and set up my sections ensuring all dishes, silverware and glasses meet the standards of the restaurant.
- Attend pre-shift meeting for updates and specials for the day or evening.
- Posses complete knowledge of the menus and be able to answer any menu questions from members/guests graciously and with respect.
- Gracefully present, open, and serve bottles of wine in a professional manner.
- Know and abide by all restaurant policies and applicable state and local laws when serving alcohol to members and their guests.
- Communicating any issues with food service or dining issues to the Maitre D', Chef, and/or General Manager in a timely manner.
- Following restaurant procedures for handling and storing food products in a safe and sanitary manner.
- Assist in the opening and closing duties for each shift and occasional dining set-ups (buffets, displays, etc.).
Cashier Manager
TR Batko
05.2019 - 03.2021
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Delivering excellent service to ensure high levels of customer satisfaction.
- Motivating the sales team to meet sales objectives by training and mentoring staff.
- Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hiring, training, and overseeing new staff.
- Composing shift schedules and running payroll.
Furniture Salesman
Dallas Company
04.2017 - 04.2018
- Communicated with clients to find and design layout best suited for client needs and location.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Meeting with customers to discuss design concepts, materials, and pricing options
- Keeping track of inventory levels and preparing new merchandise for display
- Providing customers with product knowledge and answering questions
- Promoting and selling products, processing transactions and managing returns
Education
High School Diploma -
Zeljeznicki Skolski Centar
Sarajevo09.2018
Skills
- Customer Service and Rapport
- Transactions and Cash Handling
- Guest Relations
- Restaurant Operation
- Hospitality Management
- Adaptable and Flexible
- Warm and Friendly
- Conflict and Complaint Resolution
- Service Quality
- Multitasking Abilities
- Selling Techniques
- Cool Under Pressure
Languages
Croatian
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Elementary (A2)
Timeline
Restaurant Waiter
Strbacki Buk
02.2020 - 04.2021
Cashier Manager
TR Batko
05.2019 - 03.2021
Furniture Salesman
Dallas Company
04.2017 - 04.2018
High School Diploma -
Zeljeznicki Skolski Centar
Similar Profiles
Andrea Bridgette SubbanAndrea Bridgette Subban
Kindergarten Homeroom Teacher at Poly Buk-guKindergarten Homeroom Teacher at Poly Buk-gu
Jon ByfordJon Byford
Truck Driver at BUK LogisticsTruck Driver at BUK Logistics
Alvin LeeAlvin Lee
Restaurant Cook/Restaurant Waiter/Restaurant Busser at SamRestaurant Cook/Restaurant Waiter/Restaurant Busser at Sam