Smini Elizabeth Kurian
British Council Certified Overseas Education Counsellor
Dubai
Summary
Goal-oriented Career Counsellor dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Counselor
Glinks International
Dubai, Dubai
09.2023 - 10.2024
- Developed career and education plans based on individual needs.
- Maintained accurate records of all individual counseling sessions, tracking progress towards defined goals over time.
- Maintained knowledge of market and diverse career opportunities.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Enhanced student career development by conducting individual counseling sessions and group workshops.
- Stayed updated on trends within higher education and the workforce by attending professional conferences or participating in webinars.
- Managed caseload of diverse clientele including undergraduate students, graduate students, alumni, as well as adult learners seeking assistance in their career journey.
- Boosted student engagement in career services by creating and promoting career fairs and networking events.
Admissions Officer for Study Overseas
Highline Training & Education
05.2021 - 07.2023
- Handled student walk-ins for International study destinations, Effectively addressing their queries regarding studying abroad, and providing comprehensive consultancy with end to end solution.
- Attained complete understanding of student eligibility & suggested most appropriate Country, Course, and University/College.
- Provided detailed and accurate information regarding Admission and Visa documentation and other mandatory requirements
- Responsibly handled all aspects of Admission process from Case filing with University; updating students through regular communication and visa application filing, and address to any student query.
- Was responsible for all aspects of each case, ensuring positive outcomes are achieved while delivering exceptional level of client service with real-life experience from United Kingdom.
- Stayed updated with all changes in policies, procedures & requirements for destination countries.
- Managed customer relations on ongoing basis to maximize customer retention.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 70% increase in sales.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
Admissions Officer
Santamonica
04.2019 - 08.2020
- Counseled students as per their eligibility and their requirements.
- Interacted with students, parents & professionals in person and assist them with overseas University admissions
- Assessed student requirements and expectations and helped them in Overseas University Admissions.
- Follow-up was done regularly with students via emails and phone calls.
- Responded to student queries within 24 working hours and Provided accurate information.
- Self-learned and developed product knowledge for providing valuable services to students.
- Followed Systems processes and procedures as per set criterion.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Student Counselor
Health Careers Group,Head Office Australia
07.2016 - 01.2019
- Accessed and evaluated informa on related to students and their choices to help them make right decisions for their higher studies and career goal
- Helped students develop and design their educational programs by assisting on various learning aspects for positive outcome.
- Collaborated and coordinated with parents, teachers, students and offered ongoing support, advice, and assistance in implementing functional processes and their improvement.
- Organized various workshops, meetings, conferences, etc to promote and deliver student welfare programs.
- Discussed and worked on various issues to solve their problems within official guidelines and regulations.
- Undertaken thorough research about various educational programs and institutions to provide recommendations to students.
- Planned and organized Seminars and student training programs to develop essential skills as per latest curriculum.
- Provided consultation to International students and help them understand various educational programs, professional programs, admission procedures, enrolment processes, and ins tu ons as per their requirements
- Help International students with immigration processes for successful enrolments & for visa application and approval process.
- Maintain and manage documentation, records, reports, and success stories for future references.
SENIOR HEALTH CARER
POPLARS NURSING HOME
06.2011 - 06.2012
- Assisted with activities of daily living and personal care.
- Supervised Team of Carers, provided support and assistance, providing them with PPE and documents as and when needed.
- Carried out spot checks on Home Carers.
- Completed Reviews and Assessments on Service Users as and when required.
- Reported issues to Management Team.
- Completed and maintained records of daily activities, observation, and direct hours of service.
- Ensured service is delivered in accordance with all relevant policies, procedures, and practices.
- Carried out dues as assigned by Registered Manager.
- An induction, in-house training sessions and staff meetings.
Education
B.SC (HONS)Degree Level 6 Program - Nursing & Health Care
West London University (Thames Valley University)
United Kingdom 09.2009 - 01.2011
Higher National Diploma -
Brite School of Nursing
Karanataka,India. 09.2005 - 02.2009
BBA - Business Management
CMS College
Tamilnadu,India 09.2000 - 03.2003
Skills
Customer Service and
Interpersonal
Sales Management
Analytical Skills
Communication Skills
Leadership & Motivational skills
Target Driven
IT Skills such as CRM,outlook,excel
English
Certification
BRITISH COUNCIL ,U.K Agent and Counsellor Training,Certificate Code:29508,Certificate Validity till 28th Feb 2026
Timeline
BRITISH COUNCIL ,U.K Agent and Counsellor Training,Certificate Code:29508,Certificate Validity till 28th Feb 2026
02-2024
Counselor
Glinks International
09.2023 - 10.2024
Admissions Officer for Study Overseas
Highline Training & Education
05.2021 - 07.2023
Admissions Officer
Santamonica
04.2019 - 08.2020
Student Counselor
Health Careers Group,Head Office Australia
07.2016 - 01.2019
SENIOR HEALTH CARER
POPLARS NURSING HOME
06.2011 - 06.2012
B.SC (HONS)Degree Level 6 Program - Nursing & Health Care
West London University (Thames Valley University)
09.2009 - 01.2011
Higher National Diploma -
Brite School of Nursing
09.2005 - 02.2009
BBA - Business Management
CMS College
09.2000 - 03.2003