Smita Bontu
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in freight handling, operational coordination, and strategic planning. Demonstrates exceptional customer service and persuasive communication skills, effectively supporting business objectives. Proficient in Applications AWARE and INFOR-ACCESS, with strong IT skills enhancing operational efficiency. Committed to leveraging skills for continued growth and success in dynamic environments.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
Work history
Senior customer service representative
ARAMEX
Dubai, UAE
2022.11 - 2026.02
- Manage inbound and outbound order activities-from receipt of sales order or Purchase order to final delivery by coordinating with various internal and external departments
- Coordinate and monitor with warehouse supervisors to ensure Sales/Delivery order picking accuracy.
- Preparing Export documents through INFO-ACCESS such as Invoice, Packing list, Delivery Advice and HS code list
- Preparing daily reports and loading plans as per the RDD and sharing with operations team and Fleet team and ensure smooth deliveries
- Closing monthly billing and sharing required reports to the management.
- Utilized proficiency in customer relationship management software to streamline service delivery and enhance customer interactions.
- Tracked shipments and liaised with couriers and service providers to provide updates to customers.
Logistics coordinator
Nimbus Logistics Cargo LLC
2021.11 - 2022.10
- Responsible for complete Import/Export shipment coordination of customers based on an international level and GCC countries.
- Perform assigned tasks of generally repetitive nature for import/export documentation such as receiving, reconciling, consolidating/summarizing documents and information
- Organize Land Transportation for inbound and outbound. LCL/FCL shipments coordinate multi point loading and monitor the movements.
- Facilitate shipment status update to customers through Monitoring Movements from Origin to Destination.
- Communicate / correspond with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery orders, clearance and Delivery of Shipments.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Scheduled and booked transportations for shipments per week.
Customer service executive
Triburg Freight Services
Dubai
2018.10 - 2021.06
- Communication with customer to receive orders and enhance customer satisfaction and monitoring all import and export shipment for multiple clients
- Handling both warehouse and transportation inbound and outbound cargos and operation activities
- Coordinating with various departments like warehouse, sales, freight and external clients to the shipments
- Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution
- Provide exceptional customer service by maintaining a 95%+ on time delivery average and promptly following up on customer inquiries
- Facilitate customer order requirements and coordinate transportation of materials to ensure on time deliveries
PowerPoint Designer
INTEGREON MANAGED SOLUTIONS
Mumbai
2015.01 - 2017.01
- Integreon managed solutions, Mumbai Continual research on new designs and options to make clients document creative
- Analyze client's business requirements and process and communicate these requirements by constructing conceptual Data and process models
- Plan, Design and recommend new ideas and innovations to support business activities., Servicing the Patient community through it's various Programs
- Gathers data and processes various reports and forms to insure compliance according to company's rules and regulations.
Customer Service Representative
Mahindra Holidays
Mumbai
2012.04 - 2013.08
- Handling customers on a day to day basis with regard to service issues
- Maintain and update customer account records as needed
- Answering queries of customers via mail, telephony or other communication tolls and provide appropriate advice
- Build effective relationships with internal branch staff to strengthen our internal relationship
- Provide quality and effective service to customers and planners in a busy and dynamic Contact Centre
Education
Diploma - Business Management Studies
University of Mumbai
MumbaiIntermediate of Commerce - Commerce
University of Mumbai
MumbaiSkills
- Freight Handling
- Operational Coordination
- Strategic Planning
- Customer Service/Support
- Persuasive Communication Skills
- Applications AWARE
- Application INFOR-ACCESS
- IT Skills
- CargoWise
- Dubai Municipality
- Dubai Trade
LANGUAGES
English
Fluent
Hindi
Fluent
Timeline
Senior customer service representative
ARAMEX
2022.11 - 2026.02
Logistics coordinator
Nimbus Logistics Cargo LLC
2021.11 - 2022.10
Customer service executive
Triburg Freight Services
2018.10 - 2021.06
PowerPoint Designer
INTEGREON MANAGED SOLUTIONS
2015.01 - 2017.01
Customer Service Representative
Mahindra Holidays
2012.04 - 2013.08
Intermediate of Commerce - Commerce
University of Mumbai
Diploma - Business Management Studies
University of Mumbai