Smriti Khadka
Ras al-Khaimah,RK
Summary
Dynamic and dedicated hospitality professional with extensive experience at Rixos Bab Al Bahr. Proven ability in customer service and strong multitasking, ensuring efficient dining flow and exceptional guest relations. Trained new staff, enhancing team performance and consistency. Skilled in reservation handling and POS operations, committed to maintaining high standards of service.
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Rixos Bab Al Bahr
10.2024 - Current
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Waitress
Rixos Bab Al Bahr
03.2024 - 10.2024
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Complied with food safety and food hygiene regulations to safeguard public health.
Industrial Trainee
Rixos Bab Al Bahr
09.2023 - 03.2024
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Tourism And Hotel Management
South Asian School of Tourism And Management
Biratnagar, Nepal09-2023
Commerce
Merryland Higher School
Biratnagar, Nepal04-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Reservation handling
- Relationship building
- Table bussing
- POS system operations
- Payment processing
- Guest relations
Timeline
Restaurant Hostess
Rixos Bab Al Bahr
10.2024 - Current
Waitress
Rixos Bab Al Bahr
03.2024 - 10.2024
Industrial Trainee
Rixos Bab Al Bahr
09.2023 - 03.2024
Bachelor of Science - Tourism And Hotel Management
South Asian School of Tourism And Management
Commerce
Merryland Higher School
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