SMRUTHI JANARDHANAN
Dubai,UAE
Summary
To be part of an organization that provides an atmosphere of mutual growth and benefits, where I can utilize my talent and potential productively.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
United Agencies
Dubai, UAE
02.2015 - 06.2016
- Export market - China, Malaysia, Indonesia, Thailand; dealing in all kinds of construction materials to meet a wide range of specifications and demand all over the Middle East and North Africa Region (MENA).
- Acted on behalf of the sales team in resolving customer queries and issues immediately.
- Generated contracts and ensured accuracy of all details.
- Regularly followed up on sales order acceptance, LC, LC amendments, and payments with the buyer.
- Ensured all details on the LC are accurate and as per negotiation.
- Created, maintained and analysed reports & data bases related to sale orders, claims and payments.
- Served as first point of contact for customer queries, expertly handling inbound calls.
- Completed administrative duties promptly and to meet company standards.
Sales Coordinator
E-Pos International LLC
Dubai, UAE
01.2014 - 01.2015
- Prepared quotations from inquiries sent by customers and managing sales documents such as PI's/DO's/Sales Order vs Stock Updating.
- Negotiated payment terms with customers and with the knowledge of the sales person.
- Executed sales and closing deals, while making documents with necessary approvals required for invoicing within the sales and operations.
- Coordinated with the Logistics staff for JAFZA transfers.
- Coordinated for Certificate of Origin/Embassy and Foreign Affairs for necessary documents.
- Prioritized personal workload effectively to meet productivity targets.
- Performed proactive and reactive calls to existing and prospective customers within target market.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
Customer Service Executive (Corporate)
Mashreq Bank
Dubai, UAE
12.2012 - 09.2013
- Data documentation using Flex cube, to provide details as per customer request
- Advised LC to customers & Non customers by coordinating with the LC team
- Handled transactions and answer customer queries
- Managed all transaction related customer queries and resolved them within specified time frame.
- Addressed customer queries and resolved complaints with proactive problem-solving and analysis, as per guidelines provided by the Team leader.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Recorded and processed customer data accurately.
- Upheld data accuracy on internal database.
- Managed relevant inboxes and office diaries.
- Registered customer information to maintain accurate records.
Education
MBA - International Business
American Heritage University
UAE2010
Bachelor of Commerce (B. Com) -
University of Calicut
India2008
Higher Secondary Education -
Our Own Indian School
UAE2005
Skills
- Oracle & Focus ERP Systems
- MS Office Suite (Excel, Word, PowerPoint)
- Internet and E-mail Applications
- Excellent verbal and written communication
- Faultless customer service
- Target driven
- Team motivation techniques
- Relationship management
- Marketing campaign management
Languages
English
Native
Hindi
Fluent
Malayalam
Native
Tamil
Advanced
Timeline
Sales Coordinator
United Agencies
02.2015 - 06.2016
Sales Coordinator
E-Pos International LLC
01.2014 - 01.2015
Customer Service Executive (Corporate)
Mashreq Bank
12.2012 - 09.2013
MBA - International Business
American Heritage University
Bachelor of Commerce (B. Com) -
University of Calicut
Higher Secondary Education -
Our Own Indian School
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