Sneha Khanra
Dubai
Summary
As a seasoned professional in the hospitality industry, I bring an unwavering passion for delivering exceptional service in every encounter. With a proven track record as a waitress in esteemed 5-star establishments, I thrive in fast-paced environments where attention to detail and genuine hospitality are paramount.
Overview
4
4
years of professional experience
Work History
Waitress
Conrad Dubai
11.2024 - Current
- Handled billing procedures including processing payments as well as closing shifts.
- Worked as a barista as well at times when needed.
- Also handled ordering stores training new joiners and been incharge in absence of supervisor.
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Efficiently managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and maintain presentation standards.
- Processed transactions accurately using POS system, maintaining cash handling integrity.
- Impressed guests with suggesting them in coffee selection and also through the coffee art and presentations.
Waitress
Park Regis Kris Kin Hotel
11.2023 - 11.2024
- Established long-term relationships with more than 15 guests to guarantee a return.
- Oversee the seating arrangements and manage reservations to optimize table turnover and guest satisfaction.
- Acted as a point of contact for guest inquiries, feedback, and special requests, handling them promptly and professionally.
- Monitored the dining area to ensure cleanliness, organization, and compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders, addressing any issues or delays as they arise.
- Handled billing procedures, including processing payments, handling cash transactions, and reconciling receipts at the end of each shift.
- Uphold the restaurant's reputation for excellence by consistently delivering exceptional service and exceeding guest expectations.
Hotel Operations Trainee (HOT)
The Leela Palace
06.2023 - 11.2023
- Enhanced guest experiences by providing exceptional service to VVIP guests at Royal Club, Leela Palace. Delivered daily breakfast arrangements tailored to VVIP preferences. Curated engaging evening cocktail sessions to foster guest interaction.
Internship
Hyatt Regency
11.2021 - 03.2022
Education
Bachelor of Science - Hospitality Administration
International Institute Of Hotel Management
Kolkata, India05.2023
Skills
- Customer service
- Strong multitasking
- Coffee Art
- Team collaboration
- Handling complaints
- Menu recommendations
- Upselling techniques
- Beverage preparation
- Guest relations
- Point of sale (POS) system operations
LANGUAGE SKILLS
Mother tongue(s): Bengali
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Accomplishments
Got recognition and appreciation from Conrad Dubai as star employee of the month for getting highest guest reviews for the month of May and September 2025 respectively.
Timeline
Waitress
Conrad Dubai
11.2024 - Current
Waitress
Park Regis Kris Kin Hotel
11.2023 - 11.2024
Hotel Operations Trainee (HOT)
The Leela Palace
06.2023 - 11.2023
Internship
Hyatt Regency
11.2021 - 03.2022
Bachelor of Science - Hospitality Administration
International Institute Of Hotel Management